Service client%C3%A8le Offres d'emploi - Moose Jaw, SK
Dernière mise à jour : il y a 2 jours
Job Duties / Qualifications, Skills and Abilities(QSA).Job Duties Job Duties Under the Direction of the assigned Library Services Manager, the Client Service Supervisors (CSS) supervises the Library ...Voir plusDernière mise à jour : il y a 23 jours
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About the Job AO Globe Life is growing rapidly and we are on the hunt for motivated and passionate individuals from across North America to join us as Customer Service Associates.In this role, you&...Voir plusDernière mise à jour : il y a plus de 30 jours
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Client Relationship Specialist - West.Saskatchewan, Canada Req #2377 Thursday, July 25, 2024 At Equitable, we realize that your work life is not just about performing a job; it's about being part o...Voir plusDernière mise à jour : il y a plus de 30 jours
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Lead with Flexibility : Become a Remote Customer Service Leader! 🌟 Are you passionate about finding a career that offers both flexibility and growth? Look no further! We’re on the hunt...Voir plusDernière mise à jour : il y a 11 jours
Secondary (high) school graduation certificate.Direct and control daily operations.Plan and organize daily operations.Establish or implement policies and procedures for staff.Plan and control budge...Voir plusDernière mise à jour : il y a plus de 30 jours
Do you believe in putting the customer first?.Do you love to solve problems and create solutions?.The Brick is actively seeking to expand our service team.
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Cardinal Health Canada, with over 1300 employees nationwide, is an essential link in the Canadian healthcare supply chain, providing over 70,000 products to healthcare facilities and medical profes...Voir plusDernière mise à jour : il y a plus de 30 jours
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.
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Service Department with a high focus on quality of work, effective communication, and Customer Satisfaction.Location(s) : Swift Current (SK), Shaunavon (SK), Preeceville (SK).Permanent Position, Ful...Voir plusDernière mise à jour : il y a 2 jours
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Location : Customer Care, Saskatoon, SK.Schedule : Monday-Thursday 8 : 00 am-5 : 00 pm.DBC is a long-established, family-oriented organization based in Saskatoon, SK.
We pride ourselves on being North Ame...Voir plusDernière mise à jour : il y a plus de 30 jours%20Ltd.)
Heures de travail : 40 hours per week.Other trades certificate or diploma.Inspect and test mechanical units to locate faults and malfunctions.
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Saskatchewan PolytechnicSaskatchewan, CAserp_jobs.job_card.currency_minsalary_currency_maxsalary_biweeklyly
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Library Client Services Supervisor
Saskatchewan PolytechnicSaskatchewan, CAIl y a 23 jours
Salaire
serp_jobs.job_card.currency_minsalary_currency_maxsalary_biweeklyly
Type de contrat
- Temps plein
Description de posteEnsures Library spaces are attractive, welcoming, and inviting. Performs outreach to internal stakeholders (i.e., facilities, finance, ITS) to ensure a high-quality client experience. Assist’s Library Client Services Specialist as needed. Perform other related duties as assigned. Two year Diploma in a related discipline. Two years’ experience in client service delivery within a customer service environment; including organizing work and overseeing staff. Experience with supervision in a unionized environment would be considered an asset. Strong client-centered orientation and service record. Experience developing, implementing, and evaluating work procedures and operational workflow. Ability to schedule staff to maximize resources while adhering to the CBA and Labour legislation requirements. Intermediate training and / or experience in the use of MS Office Suite (Word, Excel, PowerPoint, Outlook), mobile devices and computer hardware. Effective time management skills, handling multiple interruptions in a fast-paced environment and respond to changing priorities. Effective supervisory and leadership skills, including strong interpersonal, conflict resolution and relationship building skills. Strong communication skills (written and verbal). Ability to work within an unclear situation, where procedures need to be developed or evolved. Effective analytical skills and problem-solving ability, including the ability to evaluate, assess and problem-solve using logical, fact-based reasoning. Ability to learn library reference services, programming, and event planning. Demonstrates valuing diversity.
Job Duties / Qualifications, Skills and Abilities(QSA)
Job Duties Job Duties Under the Direction of the assigned Library Services Manager, the Client Service Supervisors (CSS) supervises the Library Client Service Specialists, Library Client Service Associates, and Student Library Assistants in the provision on in-person and virtual services.
- Leads our team in providing excellent and engaged client service to an increasingly diverse clientele.
- Supervise direct reports staff including : train, orient and assess new and existing staff and plan staff development; complete learning plans for direct reports and participate in performance discussions and staffing for the service point; prioritize, assign, and review work; and resolve staff conflicts. Ensure appropriate quality, accuracy and quantity of work assigned to staff.
- Coordinate, analyze and adjust the daily workflow at the service point and ensure effective and efficient use of resources to support organizational objectives and plans, including scheduling and assignment of tasks to library staff to ensure the provision of effective, high quality client service.
- Provide and deliver high quality client service including : reference and technology support; interpreting and communicating policies and procedures and providing guidance and direction to staff in interpreting and applying library policies and procedures; registering borrowers, promotion and circulation of library materials, and resolving client issues.
- Coaches and mentors direct reports in resolving conflict and “finding a way to say yes” to deliver client centered service.
- Supports increased engagement and usage in the library by our clients and recommends changes to service guidelines and processes for the purposes of continual improvement to ensure every client feels welcomed and supported by our library team
- Contributes to Library Services initiatives by : participating in planning and cooperative delivery of library services throughout Saskatchewan Polytechnic through meetings,
discussions, and service and contributions to committees, Service Leads, or Coordinators.
QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE Specific Accountabilities Duties Required Qualifications, Skills and Abilities (QSA)
Desired QSA Required Competencies