Service client%C3%A8le Offres d'emploi - Kawartha Lakes, ON

For decades, Roberts Farm Equipment has been unique in the farming community aggressively cutting edge, and unapologetically committed to old-fashioned ideas of customer service.

Robert’s Farm Equipment is a family-owned and operated business that serves the community and many family farms, we think of ourselves as being all in the family. We sell some of the finest products in the market, but our customer service is second to none. It's who we are.

Our business remains very rooted from the past generations of Robert’s values and vision for service and community. While we’ve grown and experienced change, those timeless values have been our bedrock—and the reason the link between our company, the community, and our customers has remained so strong.

Robert’s Farm Equipment is seeking a qualified Director of Service Operations to provide strategic leadership and oversight to service departments at our 7 locations. Reporting to the Chief Operations Officer, the Director of Service Operations is responsible for leading a team of Service Managers, and managing all departmental activities to achieve company targets. The Director of Service Operations is responsible for overseeing, planning, and implementing processes and projects related directly and indirectly to the Service Technicians.

Qualifications for this role include…

• University Degree or College Diploma in Business Administration, Agricultural Technologies or a related field or;
• Minimum of 6-10 years’ hands-on, technical experience demonstrating progressive responsibility and achievements in managing Service Technicians
• Completion of Agricultural Equipment Technician Training & Certification is considered an asset
• Must have an extensive knowledge of Agricultural / Construction practices and equipment
• Thorough understanding of service order quotation and scheduling
• Thorough understanding of business processes, strategies and methodologies
• Must be comfortable with current technology, proficient with the following computer environments : Microsoft Office (including Outlook), Internet Explorer and Google Chrome Browsers
• Experience with CDK Business System is considered an asset
• Knowledge of the Occupational Health and Safety Act and Industrial Establishments Regulation and all other related Health & Safety legislation is required

The ideal candidate will have the following skills and attributes :

The Director of Service Operations will be responsible for…

Life at RFE...

If the successful candidate does not currently live within commuting distance to our store locations, this position will require relocation to Grey, Bruce, Huron, or Wellington county . This relocation will enable the candidate to work closely with local teams and customers, ensuring they have an impact in a rural regions known for their natural beauty and close-knit culture. Grey, Bruce, Huron, and Wellington counties all offer the option of a peaceful, scenic lifestyle with affordable housing, vibrant community life, and easy access to outdoor activities like hiking, beaches, and local events. Robert’s Farm Equipment employees who have also relocated to the local area, appreciate the work-life balance that comes with living in a rural community, with less commuting stress and more time to enjoy nature and family life.

RFE offers competitive total rewards package, including a company vehicle, flexible group benefits, RRSP / TFSA matching, employee discounts and more.