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Service client • thunder bay on

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Client Care Navigator

Client Care Navigator

Vision Loss Rehabilitation CanadaThunder Bay, Ontario, Canada
27,17 $CA par heure
The Client Care Navigator (CCN) will coordinate and integrate supports and services around the person living with vision loss. In this direct client service role, they will be the key contact or nav...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Entry Level Customer Service

Entry Level Customer Service

Spade Recruitingthunder bay, ONTARIO, Canada
55 000,00 $CA par an
Temps plein
Quick Apply
AIL is a leading insurance and supplemental benefits provider.The company provides its clients with value and unbeatable customer service with complete transparency and integrity.That's what makes ...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Group Service Specialist

Group Service Specialist

Empire LifeOntario, Canada
Temps plein
Empire Life is looking to hire a Group Service Specialist to join our Group Distribution Service team!.Provides prompt and courteous problem resolution of enquiries from both internal and external ...Voir plusDernière mise à jour : il y a 2 jours
Client Service Analyst (May-Oct Contract)

Client Service Analyst (May-Oct Contract)

Advantage GroupON, CA
Temps plein
Quick Apply
Advantage Group International is seeking an analytical, client-centred Client Service Analyst to join us in our journey of helping businesses be better together. Our History and Mission : Thirty year...Voir plusDernière mise à jour : il y a 7 jours
Junior Legal Administrative Assistant / Client Services Representative

Junior Legal Administrative Assistant / Client Services Representative

Chicago Title CanadaOntario, CA
25 000,00 $CA par an
Chicago Title Insurance Company has been providing security for real estate transactions for over 170 years and has been proudly protecting Canadians for the last 70 of those years.We have a divers...Voir plusDernière mise à jour : il y a plus de 30 jours
Client Navigator (Human Trafficking)

Client Navigator (Human Trafficking)

The Pod GroupPeel, ON, CA
Temps plein
Quick Apply
Through the collaborative efforts of Peel Human Trafficking Service Provider Committee (PHTSPC) and the Region of Peel, Peel has opened an integrated service HUB for victims and survivors of sexual...Voir plusDernière mise à jour : il y a plus de 30 jours
Analyst, Client Information Management - Health Solutions Practice

Analyst, Client Information Management - Health Solutions Practice

AonOntario, Canada
49,86 $CA par heure
Analyst, Client Information Management - Health Solutions Practice (Canada).Are you a self-starter with a curious mind? Do you thrive on continuous learning and challenging yourself to think outsid...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Field Service Supervisor

Field Service Supervisor

Morson Talent (Canada & USA)Thunder Bay, ON, Canada
CDI
Role : Field Service Supervisor.This role serves as a key customer liaison, ensuring efficient, knowledgeable, and professional service delivery while leading a team of field service professionals.M...Voir plusDernière mise à jour : il y a 2 jours
Client Service Representative

Client Service Representative

VCAOntario, CA
18,00 $CA –20,00 $CA par heure
Temps plein
If you are interested in working in a modern hospital with great doctors, experienced staff members and state of the art equipment, then look no further. VCA California Veterinary Specialists here i...Voir plusDernière mise à jour : il y a 14 jours
Bilingual Client Service Representative

Bilingual Client Service Representative

Crawford & CompanyON, Canada
Temps partiel
Nous recrutons actuellement un.Représentant du service à la clientèle.We are currently recruiting for a part time.Voir plusDernière mise à jour : il y a 23 jours
Client Advisor

Client Advisor

Royal Bank of Canada>THUNDER BAY, Canada
Temps plein
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, ...Voir plusDernière mise à jour : il y a 16 jours
Client Support Specialist

Client Support Specialist

TrustlyOntario
21,00 $CA –24,00 $CA par heure
Télétravail
Temps plein
At Trustly, we are on a mission to deliver a better way to pay and get paid.Consumers deserve a payment option that prioritizes financial responsibility, and merchants should have the independence ...Voir plusDernière mise à jour : il y a 1 jour
Field Service Technician

Field Service Technician

OvivoOntario, ON, CAN
Quick Apply
At Ovivo, we offer you the opportunity to expand your skills and professional experience while collaborating with worldwide experts in water treatment. As a Field Service Technician, your primary fo...Voir plusDernière mise à jour : il y a plus de 30 jours
Veterinary Client Care Specialist

Veterinary Client Care Specialist

MHMINiagara, Ontario, Canada
Rock Star Veterinary Client Care Specialist wanted!.Chances are, if you’re looking at this job posting, you love animals – but do you love their Pet Parents too?. We are seeking that special so...Voir plusDernière mise à jour : il y a plus de 30 jours
Client Success Manager - Proficiency In English & Spanish

Client Success Manager - Proficiency In English & Spanish

Kira TalentON, CA
85 000,00 $CA – 110 000,00 $CA par an
Temps plein
Quick Apply
The Company Founded in 2012, Kira Talent transforms the admissions process by integrating on-demand, timed video, and written assessments with structured live interview technology.Our platform comp...Voir plusDernière mise à jour : il y a 29 jours
  • Offre sponsorisée
Diesel Service Attendant

Diesel Service Attendant

CPKCThunder Bay, ON, Canada
34,19 $CA par heure
Temps plein +1
Diesel Service AttendantCanadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC.As the only truly North American railway, we are making big moves! Drawing on our strong foundations and he...Voir plusDernière mise à jour : il y a 8 jours
Agent de service client et soutien logiciel

Agent de service client et soutien logiciel

ACCEO Solutions Inc.Ontario, Canada
45 000,00 $CA – 55 000,00 $CA par an
Télétravail
Temps plein
Spécialiste en support client / Customer Service Agent.ACCEO Solutions cherche un spécialiste en support client pour joindre notre équipe support clientèle. Les principales responsabilités de l'agen...Voir plusDernière mise à jour : il y a plus de 30 jours
Driver Client Transportation - Casual

Driver Client Transportation - Casual

VONElgin County, Ontario
18,00 $CA par heure
Position at VON Canada (Ontario).The Driver, Client Transportation provides regular assistance to clients by transporting them from their homes to designated facilities. The Driver attends to client...Voir plusDernière mise à jour : il y a plus de 30 jours
Account Director, OEM Client Services

Account Director, OEM Client Services

MotoinsightOntario, Canada
66 400,00 $CA – 110 600,00 $CA par an
Temps plein
Motoinsight data and technology are used by nearly every automaker, over 900 dealership franchises and the largest banks and insurance companies. Motoinsight’s flagship digital retailing platform Mo...Voir plusDernière mise à jour : il y a plus de 30 jours
BT Advantage, Client Accounting Specialist

BT Advantage, Client Accounting Specialist

Baker TillyNiagara, Ontario
28,00 $CA –38,00 $CA par heure
Baker Tilly Windsor is looking for a Client Accounting Specialist to join our BT Advantage group.With a new office located in the heart of Walkerville, we can offer a unique space to come in every ...Voir plusDernière mise à jour : il y a plus de 30 jours
Client Care Navigator

Client Care Navigator

Vision Loss Rehabilitation CanadaThunder Bay, Ontario, Canada
Il y a plus de 30 jours
Salaire
27,17 $CA par heure
Description de poste

Scope and Summary

of Primary Responsibilities

The Client Care Navigator (CCN) will coordinate and integrate supports and services around the person living with vision loss. In this direct client service role, they will be the key contact or navigator for individuals after a vision loss diagnosis. The responsibilities include assessment, supporting the client to achieve their care plan goals, and strengthening the communication and linkages between VLR Staff and external community health care providers across the continuum of care. The CCN will strive to ensure that every person referred to VLR for service has timely access to VLR service information, connection to the healthcare system and appropriate supports when and where they need it to achieve the following outcomes :

  • To provide individuals with vision loss, healthcare navigation to increase and enhance the healthcare system's capacity.
  • To improve the client's experience and wellbeing.
  • To enhance a client's capacity to remain independent for as long as possible.

II. Essential Functions

This position entails, but is not limited to the following general responsibilities :

  • Schedule all VLR therapy appointments with primary service provider and specialized service provider
  • Seek feedback on client satisfaction and take remedial action as required.
  • Monitor and provide proactive follow-up for clients to ensure ongoing collaboration across services / providers.
  • Identify opportunities for new or emerging care options to meet changing needs and to address service / support gaps.
  • Ensures that all service-related activities provided are documented in the client health record following VLRC policies.
  • Interacts with clients, their family, and caregivers to develop and identify vision related goals.
  • Builds and maintains good working relationships with professionals in other agencies and community groups.
  • Educates community partners about Vision Loss Rehabilitation Canada and its specialized services offered to people with vision loss.
  • Participates in multi-disciplinary team meetings.
  • Pro-actively facilitate linkages, communication, information exchange opportunities and coordination between clients and service providers in the health care system.
  • Understanding of roles and linkages between the Primary and Specialized Service Provider with the Service Delivery Model.
  • Builds and / or maintains partnerships through sharing of knowledge, treating confidential information appropriately following VLRC policies when dealing with partners and stakeholders.
  • Experience in caseload management, medical documentation, and maintain electronic medical records
  • Requirements

    III. Qualifications

    Knowledge and Skill Requirements

  • You have 3 to 5 years client service experience in the health and / or social service sectors.
  • You have experience working directly with people living with vision loss.
  • You have experience and knowledge in management of chronic and complex health conditions.
  • You have knowledge of available community services / supports and clinical, social, and residential care options.
  • You have an understanding of roles and linkages across primary care, community care and specialized geriatric services.
  • Have a strong knowledge of client-centered philosophy.
  • You have knowledge of clinical expertise related to client centered, interviewing, assessments, and scheduling practices.
  • You are experienced in client assessments and care planning / coordination.
  • You have experience working in settings requiring inter-professional collaboration.
  • Excellent communication (verbal and written).
  • You have exceptional interpersonal skills, including shared decision-making and facilitation.
  • You can prioritize workload and manage competing tasks.
  • You have the ability to take initiative and be resourceful.
  • You have excellent problem-solving skills.
  • You are proficient in technology (e.g. : Microsoft office and case management and care coordination systems).
  • You have demonstrated ability to work independently and within a team.
  • You have expertise and experience in cultural sensitivity and diversity
  • Experience and Education

  • Registered health professional designation an asset.
  • Minimum bachelor's degree in Social Work, Gerontology or other related health care discipline.
  • 3 or more years’ experience working with individuals with vision loss.
  • Work Environment

  • Willingness to work flexible hours.
  • Willingness to work in a variety of settings.
  • Benefits