Service advisor Offres d'emploi - North York, ON

Description

Summary :

At the Coca-Cola Company we believe the consumers are the center of our business and we’ve created a platform that enables us to engage directly with them. Our next generation listening, and publishing capabilities are at the heart of this transformation and we’ve built dedicated global leadership to ensure end-to-end social listening across all markets. In this role you’ll provide service and support to our customer base and resolve escalated consumer quality complaints. We’re looking for a candidate with a high degree of time management, self-motivation, judgment and critical thinking, attention to detail and negotiation skills.

What You’ll Do for Us

• Act as a company ambassador through accurately diagnosing service issues to deliver high quality service via multiple customer contact channels.
• Research and resolve issues for consumers, business partners and Company associatestoexpedite resolution of complaints using a variety of information systems.
• Contact consumerstoprovide follow upon escalated quality related complaints and acquire necessary details to resolve the issue.
• Provide equipment service and general customer support through successful resolution.
• Accurately capture the voice of our customers to drive first call resolution across functions.
• Utilize effective communication skills to ensure customer expectations are successfully achieved with all internal / external stakeholders.
• Actively listen to customer inquiries and apply job knowledge to accurately complete the necessary request to ensure customer satisfaction.
• Research account call history and use applicable resources / tools to problem-solve and make appropriate decisions to meet customer’s needs and resolve issues.
• Escalate customer issues within established guidelines to ensure timely resolution.
• Understands performance metrics and apply knowledge to improve quality and capabilities to meet and / or exceed goals. Ensure new / revised processes are understood and immediately applied to customer interactions.
• Access multiple system applications simultaneously to effectively service customers. Actively participate and contribute in engagement and team building activities.
• Assist with projects per business needs.
• Recognize opportunities to reduce further escalation to the media, legal entitiesorsenior level companyexecutives by leveraging advanced consumer engagement practices.

Qualifications & Requirements

What We Can Do For You

Skills :

Computer Literacy, Customer Relationship Management (CRM), Customer Service, Detail-Oriented, Microsoft Office, Oral Communications, Recordkeeping, Relationship Building, Technical Support, Troubleshooting

Pay Range : 68,900 - $85,500