Risk analyst Offres d'emploi - Dieppe, NB
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Risk analyst • dieppe nb
Dernière mise à jour : il y a 6 heures
With people at the heart of our success, NTT Data is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution mat...Voir plusDernière mise à jour : il y a plus de 30 jours
Toronto, ON; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Moncton, NB; Ottawa, ON.
Quebec City, QC; Regina, SK; Saint John, NB; Saskatoon, SK; St.John's, ...Voir plusDernière mise à jour : il y a plus de 30 jours
Become a primary liaison between our client facing teams and our internal engineering & operations teams to lead the company's requirement definition & process documentation processes.Candi...Voir plusDernière mise à jour : il y a 2 jours
Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? Do you have outstanding relationships and a creative streak?.If so, this role...Voir plusDernière mise à jour : il y a 26 jours
And more than ever, it’s our future.A future where we’re always looking forward.Always serving up new ways to meet life’s moments.
A future where we keep dreaming bigger.We look for people with pass...Voir plusDernière mise à jour : il y a plus de 30 jours
If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.
As a national health solutions partner, we put people...Voir plusDernière mise à jour : il y a 1 jour
Being a part of BrokerLink, means you live our values : to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity....Voir plusDernière mise à jour : il y a plus de 30 jours
The Business Operations Analyst position centers on utilizing data to enhance business performance.This role involves examining operational trends and processes to identify opportunities for improv...Voir plusDernière mise à jour : il y a 1 jour
This role is considered a head-office role and will be required to communicate with internal stakeholders across Canada where the primary business language utilized is English.At Wawanesa, salary i...Voir plusDernière mise à jour : il y a plus de 30 jours
Moncton, NB, Canada Req #469 Sunday, July 21, 2024.MOBIA Technology Innovations is a Systems Integration company with multiple business unit areas : Broadband and Wireless Services, Managed Services...Voir plusDernière mise à jour : il y a plus de 30 jours
Harris Corporate IT - Remote Canada and United States.Harris Corporate IT is seeking a Cloud Security Analyst to join our team!.
This person will participate in evaluating, developing, and implement...Voir plusDernière mise à jour : il y a plus de 30 jours
Join Our Team as an Audit & Risk Professional at Atlantic Lottery!Are you passionate about risk management and internal controls? Atlantic Lottery (AL) is on the lookout for a dynamic Audit...Voir plusDernière mise à jour : il y a plus de 30 jours
Blue Cross Life Insurance Company of Canada is a federally licensed company that distributes its products through a network of Blue Cross Plans.
Blue Cross Life specializes in life insurance, living...Voir plusDernière mise à jour : il y a plus de 30 jours
Senior Manager, Audit and Risk Management.Meridia Recruitment Solutions is pleased to be partnering with J.Irving Limited in the search for a dynamic, accountable, self-directed leader with a posit...Voir plusDernière mise à jour : il y a plus de 30 jours
Lieu de travail : Dieppe, Nouveau-Brunswick, Canada Horaire : 37.Secteur d’activité : Finances Détails de la rémunération : $49,300 - $69,700 CAD La TD a à cœur d’offrir une rémunération juste et é...Voir plusDernière mise à jour : il y a 1 jour
NorthStar Utilities Solutions is a leading provider of innovative technology solutions that help utility companies thrive in the digital era.
We are currently seeking an experienced and passionate Q...Voir plusDernière mise à jour : il y a plus de 30 jours
Cardinal Health Canada, with over 1300 employees nationwide, is an essential link in the Canadian healthcare supply chain, providing over 70,000 products to healthcare facilities and medical profes...Voir plusDernière mise à jour : il y a plus de 30 jours
Individually we are people, but together we are Aviva.Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
As a Specialist Risk Consulta...Voir plusDernière mise à jour : il y a plus de 30 jours
We are hiring for an experienced.Senior Business Analyst responsible for requirements gathering, workshop facilitation, use case analysis, business process analysis, detailed design activities, and...Voir plusDernière mise à jour : il y a 6 heures
We are seeking a Commercial Insight Analyst who will analyze market trends and provide insights to inform strategic decision making.
This role involves providing stakeholders with the detailed repor...Voir plusDernière mise à jour : il y a plus de 30 jours
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Remote Bilingual Risk Specialist
Millennium 1 SolutionsMoncton, New BrunswickIl y a plus de 30 jours
Salaire
21,00 $CA par heure
Type de contrat
- Temps plein
- Télétravail
Description de posteAll equipment required for you to be successful in your role Virtual paid training Comprehensive benefits package (medical, vision, and dental) Employee Assistance Program RRSP program options Short- and Long-Term Disability options Rewards and Recognition programs Internal career advancement opportunities Provide excellent customer service while responding to all inbound inquiries including but not limited to : Account updates / inquiries, product information and website support. Provide excellent customer service while responding to all inbound risk inquiries including but not limited to : Credit, Fraud and Dispute Being attune to and mitigating Fraud risk on all call types or returned calls handled. Handle inbound calls with cardholders to verify validity of transaction activity. Handle sensitive calls from cardholders impacted by potential fraud or transaction disputes in a clear, precise, and empathetic fashion. Communicate with other Analysts and Supervisors regarding possible fraud trends detected or suspected. Naturally presenting recommended product offers to cardholders to assess interest and eligibility. Encourage customers by discussing the benefits and features of supplemental products and services to improve the customer experience. Achieve offer rate and sales targets. In conjunction with on-screen customer information, identify the caller’s needs through customer contact while simultaneously reading / updating customer information on the system. Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by NTT Data and the client, and requirements and controls in relation to PCI compliance standards. Adhere to the NTT Data Code of Conduct and Sensitive Consumer Information Standard Superb verbal communication skills with perfect fluency in both official languages, English and French is required. 1 year of previous customer experience required. 1 year of Financial Services experience required. Experience in Fraud / Credit / Disputes an asset. Contact center experience considered a strong asset. Strong analytical and problem-solving skills required. High school diploma and proven experience in a customer experience industry Excellent verbal communication skills – clear, concise, confident & caring telephone manner Demonstrated active listening skills. Positive attitude and demonstrated ability to get along with others. Proficient in Microsoft Suite Applications and strong key boarding skills Demonstrated ability to work within time constraints. Ability to multitask and work multiple assignments throughout a shift. Achieve or exceed performance targets in-line with Goals and Objectives for a CSR role- quality, average handle time and cross sell offer / close rate. Must have flexibility and willingness to move between various shifts, must be available to work in a 365 day / 7 : 00 . - 11 : 00 . environment.
Description
With people at the heart of our success, NTT Data is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT Data, what you do matters. A Career at NTT Data Means :
- Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
- Being part of a global organization where you can BELONG - in an inclusive and diverse working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
- Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
- Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
What else does NTT Data Offer? We’re glad you asked!
Position Overview : Primary responsibility will be handling inbound calls from existing and potential customers regarding pending applications, potentially fraudulent activity, disputes, along with all credit card sales and service call types. Representing our and our clients’ brand, you directly influence Cardholder’s impressions of the quality of service and so need to be focused on efficiency and the quality of customer interactions you deliver within our fast-paced and changing work environment. Position : BilingualRisk Specialist Position Status : Full Time Remote Hours of Work : Monday - Sunday 7 : 00am - 11 : 00pm EST Department : Contact Centre Rate of Pay : $21.00 / HR (English / French) Open to Residence in Alberta, Manitoba, Ontario, New Brunswick, Nova Scotia, and Prince Edward island. Responsibilities :
Requirements :
Diversity. Equity. Inclusion.Unleashing the power of being unique.We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.At NTT Data what you do matters. Because here YOU can.
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