Retention specialist Offres d'emploi - Mississauga, ON

Description

Team Leader – Retention Sales Team

Remote

Who We Are

Just Energy is a consumer company focused on essential needs, including electricity and natural gas; health and well-being, such as water quality and filtration devices; and utility conservation, bringing energy efficient solutions and renewable energy options to consumers. Currently operating in the United States and Canada, Just Energy serves both residential and commercial customers. Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy, Interactive Energy Group, and Tara Energy.

Energy, Opportunity, and Growth are core to your way of being and are essential to succeed with us.

Energy - Energy is at the core of everything we do. Whether it's our products or our enthusiasm to excel, we are driven by a firm sense of action to achieve exceptional results, underscored by a distinct family and community spirit.

Opportunity - Just Energy is synonymous with opportunity. Our dynamic and diverse group of companies offers unparalleled opportunities to contribute to our corporate success with a host of initiatives, projects, and resources designed to promote personal and professional development and growth.

Growth - Take your career to the next level with a leading North American energy company poised to lead the retail and green energy industry well into the twenty-first century. Just Energy's range of premier training programs support employee learning and development - a cornerstone of our growth and success.

Team Leader – Retention

We are looking for an innovative leader to join our rapidly growing retention organization as we endeavor to create a truly world class work-from-home retention team. In this role, you will be exposed to a high volume, metrics-driven culture focused on efficiency and conversion. You will demonstrate success by coaching and enabling your team to reach their targets

We are looking for someone who can play a significant role in helping our business reach new heights in retention and performance. Can you turn average performers into great performers? Can you quickly ensure new agents are onboarded and become top performers? If so, then you may be our candidate.

Responsibilities :

• Coordinate and direct the daily operations of a team of 10-20 retention sales agents
• Teach new sales processes and procedures to your team and track performance to achieve set sales goals
• Provide recommendations on how to improve the sales process including script improvements, coaching framework improvements, and product improvements
• Provide daily coaching and feedback, recognize and reward accomplishments and individual sales employee contributions
• Recommend human resource actions such as hiring, corrective action, terminations, salary actions, and promotions for sales agents
• Help the team handle exception items, resolve complex issues, review and recommend system modifications, conduct quality reviews, and monitor daily sales kpis
• Use reports and data to drive daily actions to drive performance
• Interact directly with partners and groups within the organization beyond the sales organization including IT, customer service, legal, sales operations, and business operations
• Tackle issues head on in a professional way, quickly getting to the root of the issue and taking action accordingly
• Partner with leadership on special projects within your function
• This is not a desk job. We expect at least 70% of the time to be spent listening and coaching sales agents to become better sales people
• Flexibility and availability to work different shifts within the sales center hours of operations

Requirements :

Working at Just Energy

Just Energy offers a robust benefits plan for staff members, as well as Employee Assistance Programs that offer a wealth of tools and resources to enrich the employee experience. The company also provides a number of cost-free, self-development courses for those that wish to build on their skills and competencies. In addition, a variety of awards offer another opportunity to recognize and reward employees.

We offer :

Just Energy and its subsidiaries are an equal opportunity employer