Relations institutionnelles Offres d'emploi - Langford, BC

We acknowledge with respect that BC Transit delivers our mission on the ancestral territories of Indigenous Peoples across British Columbia, and their historical relationships with the land continue to this day.

In Victoria, where our Corporate Office is located, our people are privileged to live and work on the unceded traditional territories of the Lək̓ʷəŋən peoples, and the Esquimalt and Songhees Nations.

Location : Victoria, BC

Employment Type :    Casual

Union : MOVEUP

Monthly Salary Range : MoveUp Group 06 - Hourly , MIN $27.94  - MAX $33.48  is available through annual general wage / step increases.

Placement in the salary range is determined by an assessment of knowledge, skills, experience and ability of the candidate to meet the key requirements of the job. In exceptional cases, candidates may be hired above the recruitment range, provided agreement is reached with the Union.

Closing Date (MM / DD / YYYY) :   02 / 19 / 2025

Are we right for you...

We’re passionate about people and creating sustainable, safe and affordable public transit solutions to residents across BC. We are an organization that has a people-first approach and considers people first in every business decision that we make. We are part of the solution and what we do matters; from fighting climate change with battery electric buses, to affordability through cost effective transportation, to connecting remote communities, we bring the heart, soul and innovation to public transportation.

It’s an exciting time to be in the public transportation sector and we’re looking for a creative and passionate leader to join our team. Not only would you be joining an engaged organization, but you’d also get to enjoy flexible work arrangements, extended benefits and a pension plan as just a few of the benefits BC Transit employees are eligible for. Keep reading to find out if this role is meant for you!

What you'll be doing...

This is a Casual position meaning your work will be on-call in nature covering scheduled vacation and sick coverage as it comes up. This means you will be required to pick up shifts on short notice.

Reporting to the Supervisor Customer Service the CRA – Casual Pool provides primary relief for Customer Relations Agents – Call Centre. Working primarily remotely, a CRA casual can work a flexible schedule with earliest start times being 6 : 00am with the latest shifts ending at 7 : 00pm. A regular day is receiving and responding to telephone, mail and e-mail enquiries from the public regarding transit service schedules, routing, nearest departure points, accessibility, fares, passes, complaints and commendations and BC Transit policy. In addition to the Call Centre as required, provides relief for the on-road Transit Ambassadors, providing in person customer service to customers at bus stops, exchanges, and various locations within the Victoria Regional Transit system.

For additional information about the full accountabilities of this position please review the  “Customer Relations Agent” Job Description.

What you'll bring to the table...

We value lifelong learners and have found that a mix of any of the following credentials have set people up for success in this role in the past :

• Related experience dealing with the general public in-person, on the telephone and via email in a customer service focused and fast paced environment
• Ability to diffuse distressed or angry customers on the telephone and in person who are distressed or angry;
• Excellent customer service skills;
• Familiar with handing a multi-line telephone;
• Proficiency with a variety of software programs including Outlook, Word, excel programs, programs related to customer service and data entry;
• Ability to multi-task and to exercise sound judgment, tact and professional manner;
• Knowledge of the Victoria transit system an asset.

What we'll bring to the table...

What next steps could look like...

At BC Transit, we are dedicated to building a diverse, inclusive, and authentic workplace; if you’re excited about this role and you have a combination of education and experience that you feel would fulfill its requirements, we encourage you to apply. In keeping with this belief, we do not discriminate on any basis. Should you require any accommo dation or have questions, please let us know.