Remote Project manager Offres d'emploi - Rimouski, QC
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Project manager • rimouski qc
Dernière mise à jour : il y a 6 jours
Support department, you will be the first point of contact to serve assigned clients’ technical support needs.You shall act as the liaison between the clients and the internal teams (programmers, m...Voir plusDernière mise à jour : il y a 6 jours
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Big Fish Games is the home of some of the biggest hit mobile casual games including EverMerge, Gummy Drop!, Cooking Craze, Fairway Solitaire, and many more.
We are curious and constantly seek improv...Voir plusDernière mise à jour : il y a plus de 30 jours![Technical Project Manager [#4763]](https://cdn-dynamic.talent.com/ajax/img/get-logo.php?empcode=catsone-ats&empname=Alteo)
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Snowed in Studios is a game development studio based in Ottawa, Canada.As part of Keywords Studios’ Create service line, we provide support to some of the most exciting games being made today.You’l...Voir plusDernière mise à jour : il y a plus de 30 jours
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The Canadian IT company, certified Remarkable Employer, with employee well-being at the heart of our growth.We are renowned experts in cloud computing, IT datacentre infrastructure solutions and 24...Voir plusDernière mise à jour : il y a 8 jours
You will lead a cross functional team to deliver and shape your territory account plan.You will grow the revenue and market share of the brand, meeting your sales targets and utilising all resource...Voir plusDernière mise à jour : il y a plus de 30 jours
ADP est à la recherche write : .Comptes majeurs (HUNTER) — grandes entreprises Bureau de Montreal.Êtes-vous motivé par le progrès continu et l’atteinte d’objectifs toujours plus élevés?.Est-ce que r...Voir plusDernière mise à jour : il y a plus de 30 jours
Reporting to the Customer Service Manager – North America, the Customer Service Supervisor will establish and maintain a world class customer service team to deliver service excellence to Graymont’...Voir plusDernière mise à jour : il y a plus de 30 jours
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Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ...Voir plusDernière mise à jour : il y a plus de 30 jours
Ciena is committed to our people-first philosophy.Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, well...Voir plusDernière mise à jour : il y a plus de 30 jours
We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of communities across the nation.
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At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet.
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Client Relations Manager - Bilingual (French)
CMiCQC, CAIl y a 6 jours
Type de contrat
- Temps plein
- Télétravail
- Quick Apply
Description de posteFrench Language certification is required Preference given to those residing in Quebec College / University Degree – preferably in Business, Commerce, Computer Science. Knowledge of case ticketing system. Ability to troubleshoot and resolve conflicts. Solid ability to facilitate written and verbal communication between team members, Product Groups and clients. Exceptional analytical and problem-solving skills. Ability to grasp new concepts and learn quickly. Extremely detail oriented with the ability to manage and prioritize workflow. Good organizational and time management skills. Proactive with the ability to meet tight deadlines and operate in a high-paced environment. Team-player, strong work ethic and a positive attitude. Previous industry experience with Construction, Tech Support or Customer Service exposure is an asset. Professional Services and / or Information Technology is preferred Competitive benefits Package (including Health & Dental benefits) Paid vacation and personal days Townhall meetings where all employees are encouraged to participate in open discussions Outdoor lunch space, including picnic tables An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQs, and more) Health and Wellness focus including virtual yoga classes and wellness webinars RRSP Matching Program after 2 years of employment Experience in a rapidly growing, socially responsible corporation
Job Overview :
As a CMiC " Client Relations Manager" within our Support department, you will be the first point of contact to serve assigned clients’ technical support needs. You shall act as the liaison between the clients and the internal teams (programmers, managers, etc.) to ensure the timely and successful delivery of solutions according to customers’ needs. Since no two problems are the same, we are looking for someone that can tailor a unique solution to suit client requirements while ensuring a quality client experience that is delivered promptly and transparently.
Key Responsibilities :
- Manage day-to-day critical issues and share progress on issue resolution with both clients and internal support members.
- Coordinate and participate on regular scheduled conference calls with clients. This includes :
- Providing updates on outstanding issues.
- Identify and prioritize key issues.
- Discuss and coordinate upgrade and patch paths as well as any new product inquiries.
- Coordinate support team efforts when ranking client priorities.
- Regularly review client comments on ticket / issue notes.
- Participate in weekly meetings with Product Leads to review client issues and priorities.
- Maintain business partner and contact information. Assist in the creation and maintenance of internal customer service portal access for users.
- Observe issues on the ticketing system while escalating and coordinating outstanding key support issues promptly.
- Build and maintain strong and long-lasting business relationships.
Requirements
NOTE : Please note that this is not a position within Sales capacity and that core responsibilities include client support initiatives.
Benefits
CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and / or assessment process. If selected to participate in the recruitment, selection and / or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.