Product owner Offres d'emploi - Pointe-Saint-Charles, QC

Product Owner – Telephony and Contact Center Services (Contract Position)Number of Positions : 1 Duration : 6 months, possible extensionLocation : Montréal, QC, CA / Toronto, ON, CAMust be eligible to work in CanadaHybrid position, must work 2d / w onsite at either location Roles and responsibilities : As a Product Owner (PO) in the Telephony and Contact Center Services team, you will be responsible for the contact center product portfolio. You will collaborate with IT and business stakeholders to build and execute our roadmap for the client’s contact centers. You will work alongside a team of highly skilled technical specialist, the Scrum Master and team manager, to align the backlog and deliver value on an ongoing basis.Own the deliverables within the team from end to endBuild, edit and maintain the team’s backlogPlan deliverable iteration including coordination of dependencies with collaborators Communicate and set the priorities of the team’s backlog while ensuring team buy-inCooperate with the scrum master to drive the team towards results and identify team improvementsFacilitate the evaluation and acceptance of the sprint deliverablesEnsure that backlog items have requirements and acceptance criteriaParticipate to the team’s rituals such as the daily’s, demos and retrospectivesProvide an active role in mitigating impediments impacting successful team completion of Release / Sprint GoalsCollect and integrate the needs, requirements and expectations of the stakeholders, clients, and collaborators into the team’s backlogFollow our competitors and the industryKeep abreast of Agile / Scrum best practices and new trendsMust have skills and qualifications : 5 – 8 years of exp as POA deep understanding of contact centers and their supporting technologies, from an end-user perspective (i.e., Omnichannel skill-based routing, reporting, contact recording, speech analytics, WFM)Experience creating roadmaps and tactical plans with various departmentsKnowledge of industry trends and the evolution of Contact Center products affecting user experience and adoptionExperience with Agile methodologies (Scrum, Kanban, SAFe)Knowledge of IT governance (ITIL)Skills and abilitiesStrategic mindsetOutstanding communication and leadership skillsExcellent organizational sense and time managementCreative and open mindsetSharp analytical and problem-solving skillsPragmatic and structured documentation