Process manager Offres d'emploi - Toronto, ON

Job Type: Permanent
Work Model: Hybrid
Reference code: 134080
Primary Location: Toronto, ON
All Available Locations: Toronto, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

Summary

We are seeking an experienced Global Record-to-Report (R2R) Process Owner to lead and govern end-to-end R2R operations within a large-scale global Finance Managed Services environment. This role is responsible for driving operational excellence, compliance, process standardization, transformation, and client satisfaction across multiple global delivery locations.

The successful candidate will serve as the functional leader for R2R operations, partnering with senior finance executives, leading geographically dispersed teams, and driving continuous improvement initiatives. This is an ideal opportunity for a strategic finance leader who combines deep accounting expertise with strong stakeholder management, operational governance, and transformation experience

What will your typical day look like?

• Lead and oversee the end-to-end Record-to-Report process across multiple global delivery centers.
• Drive consistency, standardization, and governance across key finance processes including General Ledger, Journal Entries,
• Month-End Close, Fixed Assets, Intercompany Accounting, Reconciliations, and Financial Reporting.
• Partner with senior client stakeholders, including Controllers, Finance Directors, and CFO organizations, to provide operational updates, business insights, and strategic recommendations.
• Monitor operational performance against SLAs, KPIs, and contractual commitments while proactively managing risks and escalations.
• Lead global teams across multiple regions and time zones, fostering collaboration, accountability, and high performance.
• Drive finance transformation initiatives focused on automation, process optimization, digitization, and operational excellence.
• Support internal and external audits, ensuring compliance with accounting standards, internal controls, and regulatory requirements.
• Develop executive dashboards, governance reporting, and performance scorecards to provide visibility into operational health and business outcomes.
• Partner with technology teams to implement workflow enhancements, automation solutions, reconciliation tools, and reporting capabilities.
• Identify opportunities to improve close cycle times, reconciliation effectiveness, productivity, and overall finance service delivery performance.

About the team

This is your opportunity to work in Operate at Deloitte. Operate services harness the latest technologies, talent, and capabilities from all over the world to deliver ongoing outcomes and client value. We do more than traditional business process outsourcing. We do more than just “keeping the lights on.” We work shoulder-to-shoulder with clients and their customers, constantly adapting to the pace of change, to ideate, innovate, and embed continuous advantage at the heart of their operations. And we do it with the kind of drive and passion that comes from loving what you do—and who you do it with.

Enough about us, let’s talk about you

You are someone with these skills, experience and qualifications:

• Bachelor's degree in Accounting, Finance, Business Administration, or a related discipline.
• Professional accounting designation such as CPA, CA, CMA, ACCA, or equivalent is strongly preferred.
• 10+ years of progressive experience in Finance and Accounting operations.
• 5+ years of experience leading global Record-to-Report (R2R) functions.
• Experience managing Finance Shared Services, Global Business Services (GBS), Managed Services, or BPO operations.
• Deep expertise in:
  
  • General Ledger Accounting
  • Journal Entry Processing
  • Month-End and Year-End Close
  • Financial Reporting
  • Balance Sheet Reconciliations
  • Fixed Assets Accounting
  • Intercompany Accounting
  • Accruals and Provisions
• Strong understanding of IFRS, US GAAP, SOX compliance, and internal control frameworks.
• Proven experience managing geographically dispersed teams across multiple countries and time zones.
• Strong client-facing experience with executive stakeholder management responsibilities.
• Experience managing and improving KPIs, SLAs, governance frameworks, and service delivery performance.
• Exceptional leadership, communication, negotiation, and relationship-management skills.
• Strong analytical and problem-solving capabilities with a focus on operational excellence and continuous improvement.

It would be great for you to have some of these nice to haves as well:

• Experience leading large-scale finance transformation programs.
• Hands-on experience with ERP platforms such as:
  
  • Oracle
  • SAP
  • Workday
  • Microsoft Dynamics
• Experience with financial close and reconciliation tools such as:
  
  • BlackLine
  • Trintech
  • ARCS
  • Similar reconciliation management platforms
• Lean Six Sigma certification or continuous improvement experience.
• Experience implementing automation, AI, workflow, and digitization initiatives within finance operations.
• Experience working in multinational managed services or outsourcing environments.
• Knowledge of advanced financial analytics, reporting automation, and process intelligence solutions.
• Strong background in operational governance, compliance management, and risk mitigation.
• Experience presenting to executive leadership teams, steering committees, and board-level stakeholders.
• Proven track record of driving process harmonization, standardization, and global transformation initiatives.

Total Rewards

The salary range for this position is $112,000 - $208,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.