Patient access representative Offres d'emploi - Markham, ON

Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?

Do you have outstanding relationships and a creative streak? Do you have data entry experience?

If so, this role may be for you!

The details of this role that will help you decide if it’s the right move for you…

Location : Markham, ON (Hybrid)

Salary : $19.51 / Hour

Duration : 12 months (Possibility of Extension)

Global opportunities for professional growth and development

Advantages

Long Term Contract

Possibility of Extension and Conversion

Hybrid Setting

Opportunity to gain valuable experience in the banking sector

Responsibilities

Work in a queue- managing queue

SLA’s- high volume

Fast paced environment

Work is divided up amongst the team

Assigned an equal amount of work and need to complete by EOD.

Provides technology-based customer service support and conducts first level analysis to resolve end user incidents / issues working with technology groups, to resolve within established timeframes.

CUSTOMER

Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions

Ensure change activities are performed on time, minimizing risk to the service / business environment

Monitor resources to ensure availability associated with business applications and technology

Identify, resolve, or escalate service delivery issues and / or complaints

Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery

Maintain proficient knowledge of technology components, applications, clients / customers and business services

Prioritize activities to ensure time invested is appropriate to the availability impact

Provide seamless integration of activities and processes, recognizing system interdependencies

Act as an information source to colleagues, business partners and clients / customers

Ensure prompt and timely updates to service issues, and follow through on outstanding problems

SHAREHOLDER :

Deliver and maintain accurate reports and documentation

Follow established procedures and standards

Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)

Maintain a secure work environment and ensure adherence to notification and escalation processes

Communicate effectively within the team relative to service issues and scheduled changes

Recommend improvements and enhancements to internal departmental processes

Comply with well-defined enterprise technology delivery practices and standards and project management disciplines Skills

Qualifications

University / College degree

MUST HAVE : Attention to detail

Data entry experience

Administrative / back-office experience

Strong communication

Ability to multitask

SLA’s, can meet deadlines.

NICE TO HAVE : Banking background

TD experience

Summary

If this role sounds like a good fit for you, please APPLY ONLINE at www.randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.