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Job Description
Microsoft Licensing Operations Specialist
Work Setup: Work From Home (100% Remote)
Schedule: EST Working Hours
Location: Open Nationwide (Philippines)
Job Summary Providing an exceptional customer experience is at the core of everything you do. The Microsoft Licensing Specialist will provide full end-to-end sales and operational support through quoting, contract creation, order creation, and order management. You will engage directly with Microsoft, internal sales teams, and customers to create a seamless experience.
Job Responsibilities
Ensure quotes, licensing contracts, and orders are completed accurately and in line with established SLAs.
Provide proactive communication to stakeholders regarding the status of contracts, quotes, and orders.
Ensure customer compliance with contractual and licensing obligations.
Handle the creation, submission, and confirmation of contracts and orders, including invoicing for Microsoft orders.
Provide timely resolution of purchase order pricing, quoting, or contract discrepancies.
Manage Return Merchandise Authorization (RMA) requests.
Identify and resolve licensing issues, including educating internal team members and customers as necessary.
Foster an environment of continuous improvement by actively identifying workflow issues that impact customer support.
Maintain high customer satisfaction scores (NSAT & CSAT).
Remain current with Microsoft Licensing and process changes, both internally and externally.
Requirements
Based in the Philippines with a dedicated home office setup for 100% Work From Home.
Ability and willingness to work standard EST (US Eastern Standard Time) hours.
Completed post-secondary education preferred.
Minimum 2 years of business experience in an IT-related industry.
High level of commitment to exceptional customer service.
Strong problem-solving skills with the ability to take ownership of issues and drive them to resolution.
Ability to work well under pressure and reprioritize tasks as needed.
High level of attention to detail.
Microsoft Licensing knowledge is an asset.
Proficiency in MS Office tools (Outlook, Excel, PowerPoint, Word, Teams).
Working knowledge of SFDC and SAP is an asset.
