Network support engineer Offres d'emploi - Laval, QC

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

101,800 - 124,400

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

12%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Be proud of the job you do and the company you work for- Intact Financial Corporation (IFC) is the largest provider of property and casualty (P&C) insurance in Canada and a leading provider of specialty insurance in North America. Constantly expanding, the company requires sustained innovation, speed and flexibility from its IT sector.

As a successful candidate, you will be responsible of the evolution, support and governance of our worldwide network and its security. The criticality of our network infrastructure and the accelerating growth of our systems leads to even more complex challenges. Become part of an outstanding team to take your game to the next level through innovation and agility to ensure that our infrastructure and services offering stand at the forefront of the company’s needs.

You will drive the advancement, performance and stability of our infrastructure and its associated components with a strong focus on automation. We are a company that gives you the freedom to create, to make decisions, to achieve your full potential and to chart your own career. We are looking for eager and enthusiastic individual who finds excitement in learning and working with the future technologies in order to a gain rich work experience.

What you'll do here:

• Collaborating with peers to assure smooth operation of the network infrastructure
• Coordinating with vendors to resolve technical problems with network equipment and software.
• Assess and address vulnerabilities regarding network equipment with vendor recommended solutions
• Provide high quality internal and external customer service surrounding the company values.
• Implement and support of LAN, WAN, Switching/Routing, load balancing data center infrastructure including Cisco ACI, Netscaler load balancer.
• Ensures all network infrastructure engineering patterns are appropriately designed to meet our SLA requirements.
• Responsible for writing and reviewing change request as a part of the change management process.
• Monitor system performance and implement performance optimization.
• Participation in the documentation processes including network diagrams, staff contacts, vendor contacts, utilization of monitoring/resource/inventory management tools.
• Collaborates with managers to develop standards in line with the company guidelines and monitoring those standards.
• Assisting with the resolution of escalated issues and actively participating in problem management activities.
• As a member of the network & security operations team participate in an on-call support rotation to ensure 24x7x365 coverage for critical core and customer infrastructure.
• Overtime in the event of emergencies is required.

What you bring to the table:

• Degree or Diploma in Networking or Technology.
• 5 year experience in IP-based environment.
• Hands-on experience with network hardware, software, LAN/WAN and data center infrastructures and connectivity.
• Good understanding of the TCP/IP protocol, specifically relating to the routing of IP packets (BGP, EIGRP, MPLS).
• Medium level knowledge of network administration, architecture, and engineering in mission critical environments.
• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English speaking colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.