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Dernière mise à jour : il y a 9 heures
Customer Experience Associate-2

Customer Experience Associate-2

The Toronto-Dominion Bank (Canada)Prescott, Ontario
Temps partiel
Voir plusDernière mise à jour : il y a 15 jours
  • Nouvelle offre
Algoma University Vice President Academic and Research

Algoma University Vice President Academic and Research

BoydenON, CA
Permanent + 2
Voir plusDernière mise à jour : il y a 9 heures
  • Offre sponsorisée
Sr Software Engineer

Sr Software Engineer

Motion RecruitmentOntario, Canada
Temps plein
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Staff Software Engineer - Rust (Fully Remote)

Staff Software Engineer - Rust (Fully Remote)

Salve.Inno ConsultingOntario, Ontario, .CA
Remote
fully
Voir plusDernière mise à jour : il y a 3 jours
  • Offre sponsorisée
Secondary Office Assistant - Long Term Occasional - 1.0 FTE

Secondary Office Assistant - Long Term Occasional - 1.0 FTE

Upper Canada District School BoardPrescott, ON, Canada
Temps plein
Voir plusDernière mise à jour : il y a 6 jours
Personal Support Worker Northumberland

Personal Support Worker Northumberland

ComForCare Home Health Care - PeterboroughNorthumberland, ON, CA
20 CAD–24 CAD par heure
Temps partiel
Voir plusDernière mise à jour : il y a 1 jour
Director, Operations EDFS

Director, Operations EDFS

EllisDonOntario, ON, CA
Temps plein
Voir plusDernière mise à jour : il y a 5 jours
PSW / CareGiver

PSW / CareGiver

Stay at Home Nursing CareNiagara, ON, CA
20.5 CAD par heure
Quick Apply
Voir plusDernière mise à jour : il y a plus de 30 jours
diagnostic radiologist

diagnostic radiologist

Ottawa Hospital and Region Imaging AssociatesON, CA
170.94 CAD par jour
Permanent + 1
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family physician

family physician

NorWest Community Health CentresON, CA
292366 CAD par an
Permanent + 1
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pilot - air transport

pilot - air transport

2080061 Ontario Inc.ON, CA
93000 CAD– 110000 CAD par an
Permanent + 1
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Dietary Aide - Prescott

Dietary Aide - Prescott

RhynoCarePrescott, Ontario, Canada
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Sanitation Hygiene Technician •4 Day Work Week! •

Sanitation Hygiene Technician •4 Day Work Week! •

Citron HygieneWaterloo Regional Municipality, ON, Canada
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Production Coordinator

Production Coordinator

Safran Landing SystemsOntario, Ontario, Canada
Permanent - Full-time
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hairstylist

hairstylist

First Choice HaircuttersON, CA
18 CAD–18.5 CAD par heure
Permanent + 1
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HSE Advisor / Coordinator

HSE Advisor / Coordinator

Cementation CanadaOntario, ON, CAN
60000 CAD– 65000 CAD par an
Quick Apply
Voir plusDernière mise à jour : il y a plus de 30 jours
software development manager

software development manager

Easywell Consumer ProductsON, CA
61.54 CAD par heure
Permanent + 1
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group insurance clerk

group insurance clerk

BPA Financial Group LimitedON, CA
70000 CAD– 76500 CAD par an
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HR Generalist

HR Generalist

Prysmian GroupPrescott, ON
Temps plein
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Part Time Intervenor to Support People Who Are Deafblind

Part Time Intervenor to Support People Who Are Deafblind

Sensity Deafblind and Sensory Support Network of CanadaOntario, ON, CAN
23.03 CAD par heure
Quick Apply
Voir plusDernière mise à jour : il y a plus de 30 jours
Customer Experience Associate-2

Customer Experience Associate-2

The Toronto-Dominion Bank (Canada)Prescott, Ontario
Il y a 15 jours
Type de contrat
  • Temps partiel
Description de poste

Description

KEY ACCOUNTABILITIES

CUSTOMER

  • Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
  • Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and / or other transactions, as necessary) in an accurate and efficient manner
  • Assist with responding and resolving customer concerns, escalating when necessary
  • Identify customer needs and determine solutions to customer problems, and open a limited range of products and / or services for customers

SHAREHOLDER

  • Support the achievement of business objectives by supporting advice goals
  • Promote products, advice, services and banking capabilities
  • Understand and apply operating policies and procedures
  • Contribute to business objectives for Operational Excellence
  • Support the timely and accurate completion of business processes and procedures
  • Escalate non-standard or high-risk transactions / activities as necessary
  • Support and participate in process improvement opportunities
  • Ensure necessary due diligence to support the accuracy of all customer transactions / activities
  • Be knowledgeable of and comply with Bank Code of Conduct
  • EMPLOYEE / TEAM

  • Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
  • Support the team by continuously developing knowledge in own area
  • Participate in personal performance management and development activities, including cross training within own team
  • Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand champion for your business area / function and the bank, both internally and / or externally
  • BREADTH & DEPTH

  • Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
  • Requires a broad knowledge regarding basic product suite of business supported
  • Evaluates and recommends customer solutions from established options
  • Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others
  • Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion
  • Impacts team results through the quality of the services or information provided to customers
  • Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area
  • Uses communication skills to exchange / clarify product / process information with composure and ensures underlying details are understood
  • Requires working knowledge and skills developed through formal training or work experience
  • Generally reports to a Manager Customer Experience or Branch Manager
  • EXPERIENCE & EDUCATION

  • High School diploma and / or
  • 1+ years of relevant experience
  • Post-Secondary or Undergraduate degree (in related field) preferred
  • Who We Are :

    TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

    Our Total Rewards Package

    Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

    Additional Information :

    We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

    Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

    Colleague Development

    If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

    Training & Onboarding

    We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

    Interview Process

    We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

    Accommodation

    Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

    We look forward to hearing from you!

    Language Requirement (Quebec only) :

    Sans Objet