Justice Offres d'emploi - Vernon, BC

Overview

Paladin Security : Making the World a Safer and Friendlier Place because we CARE !

Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

YOUR NEXT OPPORTUNITY

We are looking for a Surveillance Operator and Dispatcher to join our team! Become an integral part of the safety and security team and help coordinate the emergency response for Critical Infrastructure in the Province. This is a rare opportunity to gain experience working at one of the most sophisticated Security Alarm monitoring and security command centers in North America and be part of a high-performing team. Additionally, you will receive exposure to an enterprise security environment that's truly integrated in terms of implementing industry-leading security-based technology and security systems to mitigate risk including drones and other technology.

WHAT YOU WILL DO

In this role, you will be coordinating the emergency response, monitoring, and dispatching the appropriate resources to our client facility across the Province.

RESPONSIBILITIES :

• Monitoring and dispatching alarm events and live crime (in progress) via video monitoring.
• Initiate after-hour emergency service calls and security requests.
• Triage technology and security systems deficiencies through the service request process.
• Handling incoming / outbound calls and email communication.
• Conduct surveillance, patrol, access control, and technical analysis.
• Recording and maintaining incident reports and evidence packages to meet both companies and required legal standards.
• Adhering to established departmental procedures and Municipal, Provincial, National, and Industry Standards.
• Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment.
• Actively listen to the caller to summarize key points of information and enter them into the computer system.
• Actively seek win-win solutions, always maintaining professionalism in cases of healthy conflict and in supporting / managing differences of opinion.
• Working knowledge of computers, networks, and security systems (CCTV, remote video, access control, etc.)
• Remote monitoring of designated company locations. Provide dispatch information to emergency responders as appropriate.
• Provide support to our internal customers.
• Conduct daily assigned compliance audits.

Job Skills / Requirements

Hard Skills

Soft Skills

YOU ARE A GREAT FIT IF YOU :

Hours : TBD

Pay-Rate : $31.27 / hr present until April 2024

Note :

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits : Medical Insurance, Life Insurance, Dental Insurance

This job reports to the Admin Lead

This is a Full-Time position 1st Shift , 2nd Shift , 3rd Shift , Weekends .

Number of Openings for this position : 2