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Junior software developer Offres d'emploi - Aldergrove, BC

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Junior software developer • aldergrove bc

Dernière mise à jour : il y a 4 jours

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Lead Help Desk Technician

Lead Help Desk Technician

Fraserway RVAbbotsford, BC VT, CA
Il y a 4 jours
Type de contrat
  • Temps plein
Description de poste

What This Role Is All About

This is a hands-on, in-office, leadership role.

You’ll lead the day-to-day operation of the IT Service Desk while also providing Level 1 & 2 support. You’re the person who ensures tickets move, standards are upheld, and the team is set up to succeed.

Just as importantly, you’ll help build a high-performing help desk team coaching others, improving processes, and raising the bar for service across the company.

What You’ll Be Doing

  • Acting as the lead point of contact for IT support across the business
  • Coordinating daily help desk operations (triage, prioritization, assignment, follow-up)
  • Providing hands-on Level 1 & 2 support across hardware, software, and user issues
  • Coaching and supporting help desk team members to build capability and confidence
  • Driving service quality, accountability, and responsiveness
  • Identifying gaps and improving processes, documentation, and efficiency
  • Supporting onboarding/offboarding and end-user setup
  • Performing hands-on fixes when remote support isn’t enough
  • Escalating complex (Level 3) issues to Systems Administrators
  • Ensuring consistent, professional communication with all users

What You Bring

  • 3+ years of progressive IT support or service desk experience
  • Strong troubleshooting skills across hardware, software, and user environments
  • Experience with Microsoft 365 and common business applications
  • Confidence working with ticketing systems and managing multiple priorities
  • Ability to lead by example and support others in a fast-paced environment
  • Strong communication skills with both technical and non-technical users
  • A proactive mindset, you don’t wait for problems, you solve and improve them

Bonus if you’ve:

  • Helped lead or mentor a help desk team
  • Built SOPs, knowledge base content, or improved support processes

Work Environment

  • Full-time, in-office role
  • Fast-paced, service-driven environment
  • Supporting teams across 16 locations
  • Occasional travel to support other sites

Why This Role Stands Out

  • Starting salary of $75,000+
  • A true player-coach leadership role (not just a title)
  • High visibility and impact across the organization
  • Opportunity to shape how IT support is delivered at scale
  • A role where you can grow both technically and as a leader

Ready to Take the Lead?

If you’re someone who takes ownership, leads from the front, and wants to make a real impact we want to hear from you.

Apply today and help us build a help desk function that keeps the entire business moving.