Jo 2024 Offres d'emploi - Québec, QC

Job Description

Please note that our regular business hours are Monday to Friday, 8 a.m. to 6 p.m. All applicants must be able to work shifts during these hours. These are subject to change depending on the business needs but don't worry, we believe it's important to notify you of any shift changes several weeks in advance, so you can prepare.

YOUR NEXT STEPS AS NEW GRADUATES

From classroom to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a company that offers truly rewarding work and real-life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment.

If you’re looking for a company that takes care of its people — full time and part time alike — and has a track record of doing big things, get ready to love it here.

Start date : September 2024 (an earlier start date can be negotiated)

Duration : Full Time Permanent Position

What can you expect in this role?

• Answering customer questions about our products. As we are an omnichannel call center, you should be comfortable answering the phone, chat, or email.
• Strive for first call resolution.
• Work with other departments, as required, to respond to client issues quickly and efficiently.
• Continuously gain knowledge about our products, because no matter how much training you take, you will always have to learn to provide impeccable service to our customers.
• Meet our quality assurance requirements, such as follow-up calls and survey feedback to our customers.
• We also consider productivity or hourly interactions, to ensure that our customers' calls are answered in a timely manner.

What do you bring to the role?

About Us

Interested in this role, but don’t meet every requirement?  We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting .

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).