It manager Offres d'emploi - Vernon, BC

New Value Solutions, a national IT consulting company, is seeking a IT Support Analyst to provide Tier 1 support, including user administration, hardware management, and IT documentation. The ideal candidate is a proactive problem-solver with a strong troubleshooting mindset who thrives in a fast-paced environment. This role requires someone who takes initiative, delivers high-quality IT support independently, and is eager to learn and adapt to existing processes.

Responsibilities :

• Primary point of contact for all IT support requests, resolving issues where possible and escalating when needed.
• Manage and log support tickets, ensuring prompt resolution.
• Administer user accounts, including onboarding, password resets, and access management.
• Provide Microsoft 365 and SharePoint support to end users.
• Troubleshoot hardware, software, and connectivity issues, including printers, wireless and Bluetooth devices.
• Assist with AD migration project a
• Maintain hardware inventory and ensure accurate tracking of IT assets.
• Install application updates and patches as required.
• Assist with IT projects and process improvements to support business needs.
• Ensure proper documentation of IT systems, processes, and support resolutions.

Requirements :

If you are available to work onsite in Burlington, Ontario., are able to work in Canada, and have this expertise, please submit your resume. While we thank all candidates in advance for their application, only those candidates who are shortlisted will be contacted.

ID#4845

The hourly rate range for this position is $25 - $35, with the final rate based on consultant experience and fit for the role.