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Customer Experience Specialist

Customer Experience Specialist

Linen ChestLaval, Canada
Temps plein
Quick Apply
Join Our Team as a Customer Experience Specialist!.Are you passionate about creating exceptional customer experiences? Do you thrive in a fast-paced, collaborative environment where your skills in ...Voir plusDernière mise à jour : il y a 8 jours
Small Engine Repair Technician - Halifax

Small Engine Repair Technician - Halifax

Adecco CanadaDartmouth, Nova Scotia, Canada
CDI
Quick Apply
You will play a crucial role in maintaining and servicing Tennant, Pioneer, and similar industrial cleaning machines, ensuring optimal performance and customer satisfaction.This role requires hands...Voir plusDernière mise à jour : il y a 4 jours
Aide-ébéniste

Aide-ébéniste

GAZEBECCowansville, Quebec
Quick Apply
Temps plein : 22 à 28 $ / heure – 40 h / sem.Tu es manuel? Tu aimes travailler en équipe? Tu cherches un poste stimulant, de jour et sur semaine?. Gazébec est une entreprise f...Voir plusDernière mise à jour : il y a plus de 30 jours
Institute Ambassador - HPI

Institute Ambassador - HPI

Robert HalfCalgary, AB, CA
Temporaire
Quick Apply
This contract role focuses on delivering a polished, welcoming, and high-performance experience for executive-level guests. As the face of the program, you'll ensure everything runs seamlessly from ...Voir plusDernière mise à jour : il y a 1 jour
Access Control & Service Technician

Access Control & Service Technician

MT TalentMississauga, Ontario
CDI
Quick Apply
SALTO Access Control & Service Technician.CAD annually (depending on experience).We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Can...Voir plusDernière mise à jour : il y a 10 jours
Conseiller(ère) - Sécurité financière

Conseiller(ère) - Sécurité financière

Industrielle AllianceDrummondville, Quebec
Quick Apply
Titre : Conseiller(ère) en sécurité financière.Nous sommes à la recherche de conseiller(ère) en sécurité financière passionn&eacu...Voir plusDernière mise à jour : il y a plus de 30 jours
Customer Service - Work from Home

Customer Service - Work from Home

Spade RecruitingRoblin, Manitoba
Quick Apply
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...Voir plusDernière mise à jour : il y a plus de 30 jours
Préposé à l'atelier

Préposé à l'atelier

Groupe RobertBoucherville, Canada
Temps plein +1
Quick Apply
Groupe Robert est à la recherche d'un préposé à l'atelier pour combler un poste permanent à temps plein sur le quart de jour pour leur garage de Boucherville. Poste permanent du lundi au vendredi 7h...Voir plusDernière mise à jour : il y a plus de 30 jours
Administrateur de paie bilingue

Administrateur de paie bilingue

Leon's Furniture Ltd.Toronto, Ontario
Quick Apply
Joignez-vous à notre équipe en tant qu’administrateur de la paie bilingue!.Un détaillant canadien bien établi et respecté est à la recherche d'un adm...Voir plusDernière mise à jour : il y a plus de 30 jours
Éducateur(trice) qualifié en service de garde

Éducateur(trice) qualifié en service de garde

CPE JoujouBeloeil, Quebec
Quick Apply
Quart de travail et horaire : .Nourriture à Prix réduit ou gratuit.Programme d'Aide aux Employés.Tenue décontractée.Description complète du poste ...Voir plusDernière mise à jour : il y a plus de 30 jours
Assistant(e) gérant(e) de magasin

Assistant(e) gérant(e) de magasin

webT - Synergie HuntLevis, Quebec
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Assistant(e) gérant(e) commerce de détails.Région : Lévis.Type d’emploi : .Synergie est à la recherche de gestionnaires dynamiques pour un d...Voir plusDernière mise à jour : il y a plus de 30 jours
Landscaping Sales and Service. Entry Level Outdoor Work

Landscaping Sales and Service. Entry Level Outdoor Work

Canadian Property StarsCalgary, Alberta
Quick Apply
Canadian Property Stars specializes in aeration, window washing, pressure cleaning, and driveway sealing all Spring, Summer and Fall. If you want to join a crew of hard working, outgoing, honest, an...Voir plusDernière mise à jour : il y a plus de 30 jours
Ingénieur(e) de mise en route

Ingénieur(e) de mise en route

MabarexMontreal, Quebec
Quick Apply
Ingénieur(e) de mise en route.Une entreprise québécoise en croissance;.Une équipe passionnée qui conçoit, réalise et opère des filière...Voir plusDernière mise à jour : il y a plus de 30 jours
General Labour

General Labour

Bedard RessourcesMississauga, Greater Toronto
Temps plein
Quick Apply
The success of the company relies on the knowledge, experience, motivation, and hard work of the employees.If you have a previous warehouse experience, then it will be a perfect role for you.Apply ...Voir plusDernière mise à jour : il y a plus de 30 jours
Opérateur industriel

Opérateur industriel

Randstad CanadaMontréal, Québec, CA
CDI +1
Quick Apply
Tu cherches une nouvelle opportunité professionnelle dans l’ouest de l’île de Montréal ? C’est le moment idéal pour propulser ta carrière !. Nous recherchons un candidat avec une expérience solide d...Voir plusDernière mise à jour : il y a plus de 30 jours
General Worker

General Worker

FULTONPAK INCSabrevois, Quebec
Quick Apply
Job requirements (part-time) : 16-17$ / h.Language : English, French, mandarin (optional).Duty of job : packaging cases boxes. Food packaging paper processing factory.Processing with supplied materials, ...Voir plusDernière mise à jour : il y a plus de 30 jours
Ingénieur.e de chantier - Électrique

Ingénieur.e de chantier - Électrique

Borea ConstructionLac-Mégantic, QC, CA
Temps plein
Quick Apply
Discover positive energy here! .Harnessing the power of the sun and wind to generate something big.Your mission should you accept it : . Under the supervision of the Project Manager, the Electrical Fi...Voir plusDernière mise à jour : il y a 28 jours
Entry Level Translator

Entry Level Translator

Massanutten Military AcademyCalgary, Alberta
Quick Apply
Massanutten Military Academy is seeking Entry Level Translator to join our team.The ideal candidate should have a strong command of at least two languages, excellent written and verbal communicatio...Voir plusDernière mise à jour : il y a plus de 30 jours
Forklift Operator (Experience Only)

Forklift Operator (Experience Only)

The Staffing ConnectionAjax, ON, CA
Temps plein
Quick Apply
Please note we don't have a facility in the Brampton area.Mandatory : Canadian Work Experience.Are you looking for an exciting new fast-paced career in the automotive manufacturing industry? If so, ...Voir plusDernière mise à jour : il y a plus de 30 jours
Expedited Dispatch Coordinator

Expedited Dispatch Coordinator

T.E.Smith Transport & Logistics LtdStrathroy, Ontario
Quick Apply
TE Smith Transport & Logistics Ltd.We pride ourselves on our commitment to reliability, efficiency, and exceptional customer service. Join our dynamic team and be a part of a company that values...Voir plusDernière mise à jour : il y a plus de 30 jours
Customer Experience Specialist

Customer Experience Specialist

Linen ChestLaval, Canada
Il y a 8 jours
Type de contrat
  • Temps plein
  • Quick Apply
Description de poste

Company Description

Join Our Team as a Customer Experience Specialist!

Are you passionate about creating exceptional customer experiences? Do you thrive in a fast-paced, collaborative environment where your skills in technology, communication, and problem-solving make a real impact? If so, we want you on our team!

As a Customer Experience Specialist , you’ll play a pivotal role in shaping how our customers interact with our brand across digital platforms. From optimizing chatbot operations to managing social media responses, you’ll ensure every touchpoint reflects our commitment to excellence in the retail e-commerce space. This is your chance to make a difference and grow your career in a dynamic and innovative company.

Job Description

What You’ll Do :

1. Chatbot Wizardry :

  • Keep our chatbot engaging, accurate, and always ready to help by updating workflows and expanding functionality.
  • Monitor performance metrics and implement improvements based on customer insights.
  • Collaborate with internal teams to align chatbot features with business goals.

2. Customer Service Platform Champion :

  • Manage and optimize our customer service platform (e.g., Dixa, Zendesk) for seamless support.
  • Troubleshoot technical issues and enhance the platform’s usability for the team.
  • Be the go-to resource for customer service team members needing platform support.

    • 3. Social Media & Online Reputation Guru :

  • Engage with customers on social media platforms by responding to inquiries and comments promptly and professionally.
  • Address feedback on review sites like Google, Yelp, and Trustpilot
  • Escalate complex issues to the appropriate teams and ensure resolutions are achieved.

    • 4. Content Creator Extraordinaire :

  • Develop and maintain knowledge base articles, chatbot scripts, FAQs, and response templates that align with our brand’s tone.
  • Keep all content updated to reflect current policies, offerings, and trends.

    • 5. Data-Driven Innovator :

  • Track key performance metrics for digital platforms and analyze data to identify improvement opportunities.
  • Provide actionable insights to enhance efficiency, response times, and customer satisfaction.

    • 6. Collaborative Team Player :

  • Partner with customer service, marketing, and e-commerce teams to ensure digital interactions support broader business goals.
  • Act as the voice of the customer, sharing feedback to drive service improvements.

    • Qualifications

    What We’re Looking For :

    Education :

  • Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent experience).

    • Experience :

  • 2-4 years in customer service, digital communication, or e-commerce support roles.
  • Hands-on experience with customer service platforms and chatbot tools like Dixa, Zendesk or LiveChat.

    • Skills :

  • Strong written communication with impeccable attention to detail in both English and French.
  • Familiarity with social media management tools like Hootsuite or Sprinklr.
  • Analytical mindset with the ability to interpret data and recommend solutions.

    • Key Attributes :

  • Customer-focused, proactive, and always ready to solve problems.
  • Resourceful, adaptable and eager to embrace new tools and technologies autonomously.
  • Collaborative spirit with a drive to work across teams and achieve shared goals.

    • Additional Information

    Why Join Us?

  • Be part of a team that values innovation, collaboration, and exceptional customer experiences.
  • Opportunity to grow your career in a supportive and dynamic environment.
  • Play a key role in shaping how customers interact with a leading brand in the e-commerce space.

    • If you’re ready to make a real impact and take your career to the next level, apply today to become our Customer Experience Specialist . Let’s create amazing customer experiences together