Iga Offres d'emploi - Hope, BC

Chat Support Specialist

Location : Remote

Job Type : Full-Time / Part-Time (depending on need)

Job Summary :

The Chat Support Specialist provides real-time assistance to customers through live chat platforms. This role focuses on answering questions, solving problems, and ensuring a positive experience by delivering fast, accurate, and friendly support in a remote setting.

Key Responsibilities :

Respond to customer inquiries through live chat with clear, helpful information.

Troubleshoot product or service issues and guide customers toward solutions.

Manage multiple chat conversations simultaneously while maintaining high quality.

Document customer interactions accurately in the CRM or support system.

Escalate complex issues to appropriate teams when necessary.

Stay informed about products, services, and company updates.

Meet or exceed performance targets such as response time and customer satisfaction scores.

Maintain a professional and courteous tone during all interactions.

Required Skills and Qualifications :

High school diploma or equivalent; additional education is a plus.

Previous experience in chat support, customer service, or a similar role preferred.

Excellent written communication skills with strong grammar and attention to detail.

Ability to type quickly and accurately (recommended 50+ words per minute).

Strong multitasking and time management skills.

Familiarity with live chat tools, CRM systems, and remote communication software.

Problem-solving skills and a customer-first attitude.

Self-motivated and capable of working independently in a remote environment.

Work Environment :

Must have a reliable internet connection, computer, and quiet workspace.

Flexible scheduling may be required, including evenings or weekends.