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Under the responsibility of the Hospitality Supervisor, the Hospitality Agent is responsible for welcoming and taking care of the customer according to high-end customer service requirements.
The upcoming challenges of the Hospitality Agent
Greet the customer at his arrival onsite;
Take care of the customer and clearly explain instructions and rules;
Provide the customer with valuable insights to insure a successful experience at Bota Bota;
Manage customers check-in and check-out;
Be responsive to customers questions or concerns and ensure their satisfaction in a professional and courteous manner;
Promote the offered services and packages available;
Makes sure is workstation is clean.
Why hop on board?
Exceptional place of work : Bota Bota, spa-sur-l’eau is in the heart of the Old Port of Montreal;
Be part of a growing company that offers multiple opportunities for change;
Work schedule : full time 30-40h / week, available on Friday, Saturday and Sunday;
Competitive salary and benefits;
Free access to the spa;
Employee discounts on all massages, treatments, products and gift cards;
Employee discounts at the spa’s restaurant '' La Traversée '';
Various discounts as an employee of a partner of the Old Port of Montreal.
Want to know more about our crew apply today!!!
The competencies we are looking for :
Attention to detail and ability to multitask efficiently in a short time;
Enthusiastic and master customer service skills;
Love to work with the public and favors a friendly and professional approach;
Autonomous and resourceful;
Rigorous punctuality;
Excellent team spirit;
Exercise discretion and show respect for confidentiality.
The skills we are looking for :
Required 2-3 years of experience in customer service;
Studies in the tourism field, an asset;
Bilingual in French and English, both oral and written.