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Help desk analyst • vaughan on

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Service Desk Analyst

Service Desk Analyst

Mackenzie HealthRichmond Hill, ON, CA
Temps plein +1
As part of the Service Desk team, the Service Desk Analyst will be the first-point of contact for ICAT end-user support across the organization using Incident Management and Request Fulfilment proc...Voir plusDernière mise à jour : il y a 18 jours
  • Offre sponsorisée
Service Desk Analyst (6-Month Contract)

Service Desk Analyst (6-Month Contract)

CST SavingsNorth York, ON, Canada
Temporaire
Service Desk Analyst (6-Month Contract).Director, Enterprise Technology & Security.The Service Desk Analyst will provide hands-on technical support to ensure seamless IT operations across CST.This ...Voir plusDernière mise à jour : il y a 7 jours
JPC -1454 - Service Desk Analyst

JPC -1454 - Service Desk Analyst

ITS GlobalOntario
41 477,00 $CA – 51 966,00 $CA par an
Our client is seeking a Service Desk Analyst to respond to and diagnose problems through discussions with their end users. This includes problem recognition, research, isolation, and resolution step...Voir plusDernière mise à jour : il y a plus de 30 jours
Remote Service Desk Analyst Roles in Ontario

Remote Service Desk Analyst Roles in Ontario

RaiseOntario
Télétravail
Voir plusDernière mise à jour : il y a plus de 30 jours
Help Wanted. Cash Paid

Help Wanted. Cash Paid

HR770North York, Canada, CA
Temps plein
NO PHONE CALLS!!I need people to help move product in a store near Finch and Dufferin, Toronto.Tomorrow- Sunday this week at 11 : 00 A. Must be able to take simple direct instruction without questioni...Voir plusDernière mise à jour : il y a 1 jour
Organic / regenerative farm help

Organic / regenerative farm help

Kawartha LakesOntario, CA
16,00 $CA par heure
ORGANIC / REGENERATIVE FARMING.We are looking for individuals who are interested in helping with a start-up regenerative organic farm. We have many projects that we need assistance with such as buli...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Inventory Analyst

Inventory Analyst

Randstad CanadaWoodbridge, Ontario, CA
CDI
Quick Apply
A globally recognized leader in vehicle exteriors, specializing in the manufacturing and assembly of exterior trim parts, is seeking a Inventory Analyst to join their dynamic team in the Greater T...Voir plusDernière mise à jour : il y a 8 jours
  • Offre sponsorisée
Help Desk Analyst

Help Desk Analyst

PaymentusRichmond Hill, ON, Canada
Temps plein
Are you looking to work at a high growth, innovative, and purpose driven FinTech company? If so, you’ll love Paymentus.Recognized by Deloitte as one of the fastest growing companies in North Americ...Voir plusDernière mise à jour : il y a 23 jours
IT Desktop Support / Network Support / Help Desk / Field Engineer (Freelancer)(Hamilton)

IT Desktop Support / Network Support / Help Desk / Field Engineer (Freelancer)(Hamilton)

Axiom TechnologiesCanada, Ontario
70 000,00 $CA – 80 000,00 $CA par an
Global IT Services partner supporting medium to large-scale enterprises.Please visit our website for more information about what we do at. We are looking for a capable resource to coordinate ranging...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Sitter Wanted - Looking For Part Time Help

Sitter Wanted - Looking For Part Time Help

Sitter.comVaughan, Ontario, Canada
Temps partiel
Hi there! I am looking for someone who can take care of my 3 year old daughter and / or 6 month old son, and also help with some housekeeping and meal preparation. My timing is flexible, but ideally o...Voir plusDernière mise à jour : il y a 7 jours
  • Offre sponsorisée
Payroll Analyst

Payroll Analyst

Robert HalfNorth York, ON, CA
70 000,00 $CA – 80 000,00 $CA par an
CDI
Quick Apply
We are in search of an experienced and detailed-driven Payroll Analyst to join one of our leading clients on a full time permanent basis. This role is responsible for payroll processing, enhancing e...Voir plusDernière mise à jour : il y a 24 jours
Help Desk Supervisor

Help Desk Supervisor

York Region District School BoardOntario, Canada
90 000,00 $CA – 100 000,00 $CA par an
Temps plein
Help Desk and for ensuring all student and employee requests are dealt with in an efficient and effective manner.They are also responsible for supporting the Board of Governors portal and their fil...Voir plusDernière mise à jour : il y a plus de 30 jours
help desk technician

help desk technician

Citi College of Canadian CareersNorth York, ON, CA
32,00 $CA par heure
Temps plein +1
Experience : 1 year to less than 2 years.Give access to computer networks.Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer.Consult ...Voir plusDernière mise à jour : il y a plus de 30 jours
ORDER DESK

ORDER DESK

AppleOneCONCORD, ON
50 000,00 $CA par an
This ORDER DESK ADMINISTRATOR Position Features : .Immediate need for Order Desk Administrator who is seeking great team, benefits and positive environment. Excellent communication , previous order de...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Housekeeper Wanted - Urgently Needed Housekeeping Help

Housekeeper Wanted - Urgently Needed Housekeeping Help

Housekeeper.comRichmond Hill, Ontario, Canada
Hi thereI'm located in Richmond Hill and am looking for urgent, long term help with housekeeping and a little bit of childcare. Flexible tasks : Meal prepCookingPlease visit Housekeeper.Voir plusDernière mise à jour : il y a plus de 30 jours
help desk technician

help desk technician

Cloud IT!Concord, ON, CA
33,03 $CA par heure
Temps plein +1
Experience : Experience an asset.Respond to users experiencing difficulties with computer.Consult user guides, technical manuals and other documents to research and implement solutions.Provide advic...Voir plusDernière mise à jour : il y a plus de 30 jours
Service Desk Analyst (Contract)

Service Desk Analyst (Contract)

CAA Club GroupThornhill, ON, CA
40 000,00 $CA – 60 000,00 $CA par an
Support tasks for this position include incident handling, problem identification, logging and tracking, troubleshooting, resolution, hardware and software support, incident, and problem escalation...Voir plusDernière mise à jour : il y a plus de 30 jours
Technical Support Analyst

Technical Support Analyst

Juventus ConsultingNorth York, Ontario
40,00 $CA par heure
We are looking for an Intermediate desktop Support Analyst to help upgrade PCs from Windows 7 to Windows 10.So essentially imaging PCs and delivering them. Windows 7 and Windows 10 in depth knowledg...Voir plusDernière mise à jour : il y a plus de 30 jours
IT Help Desk Support / Office Admin

IT Help Desk Support / Office Admin

Winters Technical StaffingWoodbridge, Ontario
20,00 $CA –25,00 $CA par heure
CDI
IT Help Desk Support / Office Admin.As an IT Help Desk Support / Office Admin, you will be working in a dynamic, fast paced environment and responsible for : . Providing technical support and customer s...Voir plusDernière mise à jour : il y a plus de 30 jours
Service Desk Analyst

Service Desk Analyst

Mackenzie HealthRichmond Hill, ON, CA
Il y a 18 jours
Type de contrat
  • Temps plein
  • Temporaire
Description de poste

Job Description

As part of the Service Desk team, the Service Desk Analyst will be the first-point of contact for ICAT end-user support across the organization using Incident Management and Request Fulfilment processes supporting our standard suite of software, hardware, telephone, and mobile services.

The primary goal of this role is to provide an exceptional technical support for all MH users across multiple sites. Proven customer service and communication skills, problem-solving ability, and knowledge of modern end-user computing devices / software, various Microsoft applications and virtual computing environment like Citrix and VMWare are critical to be successful in this role.

This is a fully on-site role and requires the incumbent to be available to work any shift between 6 : 00 AM and 8 : 00 PM any day of the week including weekends and holidays. Participation in rotational on-call after hours coverage is mandatory. May also be required to work outside of normal shift hours on short notice if needed.

Contribute to safe, quality care by :

  • Provide timely and effective support to end-users, addressing IT issues.
  • Troubleshoot and resolve technical problems via phone, incoming tickets, and email.
  • Provide onsite support when required to resolve issues that cannot be addressed remotely.
  • Receive, prioritize, and resolve support tickets within established service level agreements (SLAs).
  • Document all interactions and resolutions in ServiceNow ticketing system for future reference and continuous improvement.
  • Escalate unresolved or complex issues to other relevant IT teams.
  • Collaborate with team members to find effective solutions to escalated problems.
  • Perform account administration tasks, including user account creation, modification, and deactivation.
  • Handle access permission changes and ensure compliance with security policies.
  • Perform other duties as assigned.

What must you have?

  • College diploma in Information Technology or equivalent combination of education and experience, required.
  • Minimum 1 to 2 years experience of working in a fast-paced 24 / 7 Service Desk team is required preferably in a Health Care environment.
  • Minimum 1 to 2 years experience with Microsoft Windows 10 configuration, support, and troubleshooting.
  • Minimum 1 to 2 years experience with setting up and troubleshooting Office 365, Outlook, Teams, OneDrive, SharePoint issues for end users.
  • Minimum 1 to 2 years experience with Citrix / VMWare end user support.
  • Minimum 1 to 2 years experience with Active Directory and Azure account management.
  • Minimum 1 to 2 years experience with troubleshooting issues related to Android and Apple mobile devices.
  • Intermediate experience with Service Now or comparable Information Technology Service Management (ITSM) ticketing systems.
  • Good understanding of various computer networking technologies.
  • Have valid Ontario Driver’s License and access to a vehicle, as travel to any MH site may be required (during, or afterhours)
  • Must be able to help facilitate computer placements, equipment movement, and complete all computer installations and associated tasks on an individual basis, including during on-call hours.
  • Available to work outside of normal business hours in a 24 / 7 hospital environment and after-hours on-call are required.
  • What else do you bring?

  • Effective oral and written communication skills are essential, along with efficient and accurate typing skills.
  • Proven exemplary customer service experience, experience working directly with customers providing technical software and hardware support.
  • Proven ability to work in a team environment, especially with diverse technologies and user groups.
  • Ability to analyze, evaluate and solve problems of a difficult process or technical nature with strong interpersonal and troubleshooting skills.
  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a 24 / 7 hospital environment.
  • Ability to enthusiastically adopt modern Information Technology and Systems and solutions.
  • Ability to perform the essential duties of the job.
  • Proven attendance record.
  • Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
  • Ability to perform the essential duties of the job.
  • Effectively uses empathy in interactions with others.
  • Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring and values – Excellence, Leadership and Empathy.
  • Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
  • Preferably your profile also includes :

  • ITIL v4, A+ and any other entry level IT certifications are highly desirable and will be considered an asset.
  • You may be required to work at any site of Mackenzie Health.
  • Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.