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Dernière mise à jour : il y a 8 heures
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Customer Support Representative (ZR_20179_JOB)

Customer Support Representative (ZR_20179_JOB)

BruntWorkOntario, 00, ph
CDI
Contract : Independent Contractor.Monday to Friday, 9am - 6pm PST with 1 hour unpaid break (8 paid hours per day).Our client specializes in cutting-edge trash can technology, including motion sensor...Voir plusDernière mise à jour : il y a 8 heures
  • Offre sponsorisée
Senior Business Process Consultant

Senior Business Process Consultant

Yoush ConsultingON, Canada
Temps partiel
Welcome to Mindrift — a space where innovation meets opportunity.We’re a pioneering platform dedicated to advancing the field of artificial intelligence through collaborative online projects.We foc...Voir plusDernière mise à jour : il y a 26 jours
  • Offre sponsorisée
Supervisor - Reactive Maintenance (Social Housing)

Supervisor - Reactive Maintenance (Social Housing)

HAYSTwickenham, Ontario, CANADA
Temps plein
A supervisor is required to manage a repair contract on Social Housing works.Working for a contractor on a freelance basis - potential role to go temporary - permanent. Working in the Social Housing...Voir plusDernière mise à jour : il y a 25 jours
Tiny House & ADU Sales Agent

Tiny House & ADU Sales Agent

Nestron House Pte. Ltd.Ontario, Ontario, Canada
Exciting Freelance Opportunity in Real Estate – Join Us at Nestron!.Do you have clients or resources interested in rental investments or alternative housing? Looking to turn those connections into ...Voir plusDernière mise à jour : il y a plus de 30 jours
Editor Canadian Biomass and Pulp & Paper Canada

Editor Canadian Biomass and Pulp & Paper Canada

Annex Business MediaOntario, CA
60 000,00 $CA – 65 000,00 $CA par an
Embed yourself in the industry to ensure our readers are in the know when it comes to industry news, business, and production trends, forward thinking brands and sector experts, products / technology...Voir plusDernière mise à jour : il y a plus de 30 jours
Journalist (print & online)

Journalist (print & online)

Turtle Island NewsOntario, CA
32,00 $CA par heure
Proven working experience as a Reporter.Portfolio of published articles or newscasts.Ability to gather, write and edit news. Computer proficiency (MS Office, digital editing, web search, databases)....Voir plusDernière mise à jour : il y a plus de 30 jours
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Marketing Manager (Producing)

Marketing Manager (Producing)

Total e IntegratedOntario, Canada, Canada
Temps plein
Company Overview : Total e Integrated is a leader in providing innovative solutions for golf courses, private clubs, and small resorts. We offer a suite of services in technology, payments, and manage...Voir plusDernière mise à jour : il y a 1 jour
Customer Support Representative (ZR_20179_JOB)

Customer Support Representative (ZR_20179_JOB)

BruntWorkOntario, 00, ph
Il y a 8 heures
Type de contrat
  • CDI
Description de poste

This is a remote position.

Job Highlights :

Contract : Independent Contractor

Schedule :

  • 40 hours per week
  • Monday to Friday, 9am - 6pm PST with 1 hour unpaid break (8 paid hours per day)

Client Timezone : Ontario, CA

Client Overview

Join a leading U.S.-based manufacturer with a 20-year legacy in innovative home solutions. Our client specializes in cutting-edge trash can technology, including motion sensor, open-top, and step-on models. With a strong presence in major retail chains and online marketplaces, we’re at the forefront of combining functionality with modern design in everyday household items. Our commitment to quality is backed by a two-year warranty on all products, ensuring customer satisfaction and trust in our brand.

Job Description

As a Customer Support Representative, you’ll be the vital link between our revolutionary products and our valued customers. In this dynamic role, you’ll leverage state-of-the-art CRM systems to manage a high volume of inquiries across various channels. Your mission will be to elevate our customer experience by providing swift, knowledgeable, and empathetic support. This position offers an exciting opportunity to work with cutting-edge household technology while developing your skills in a fast-paced e-commerce environment. If you’re passionate about innovative products and exceptional customer service, this role provides the perfect platform to showcase your talents and grow your career in customer support.

Responsibilities

  • Respond promptly to customer inquiries via email and social media, adhering to a 24-hour response time policy
  • Efficiently manage and resolve customer service tickets using Freshdesk CRM system
  • Handle warranty-related questions and claims with expertise, ensuring customer satisfaction throughout the two-year warranty period
  • Process product returns and coordinate replacement orders, maintaining a smooth customer experience
  • Provide comprehensive information about our innovative trash can features and functionality to both potential and existing customers
  • Collaborate closely with internal teams to ensure consistent customer satisfaction and timely issue resolution
  • Maintain meticulous records of all customer interactions and follow-up actions for quality assurance and continuous improvement

    • Requirements

  • 4+ years of proven experience in customer support, preferably in e-commerce or retail sectors
  • Demonstrated proficiency in Freshdesk or similar CRM systems
  • Exceptional written and verbal communication skills in English
  • Strong problem-solving abilities and keen attention to detail
  • Self-motivated with excellent time management skills to meet or exceed response time goals
  • Familiarity with major e-commerce platforms such as Amazon or Walmart Marketplace is highly desirable
  • Basic understanding of ERP systems, particularly Netsuite, is a plus
  • Ability to work remotely with provided hardware (computer, internet, headset)
  • Flexibility to work varying schedules, potentially including weekends, to ensure optimal customer coverage
  • Enthusiasm for learning about and explaining innovative household products
  • Adaptability to take on expanded responsibilities, including more technical tasks, as your role evolves

    • Benefits

    Independent Contractor Perks :

  • Permanent work from home
  • Immediate hiring
  • Steady freelance job

    • Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

    ZR_20179_JOB