Description
Major Job Functions :
- Customer Centricity
- Works with a diverse group of customers both internal and external to Finning to Ensure common goals are achieved with them
- Ensure problems are identified and resolved within the organization with regards to aged accounts receivable >
60 days
Leads meetings to resolve issues with both internal and external Customers while building strong working relationshipsWork with internal and external customers to receive payment timely and achieve collection targetsWorks with Customers to get transactions processed in Customers’ system and payments made to FinningAccountable for processing and collecting ~$30M per month of accounts receivables.Process developmentEnsure manual processes are streamlined with invoice entry into customer portalsIdentify and resolve process gaps with both internal and external customersStrong working knowledge of both our system and associated processes and our customers’ systems and process to identify opportunities to streamline work flow between our two businesses.Engage internal and external partners when systems or processes are charges to ensure payments still flowCome up with alternate processes with branches and customer – when system issues come upWork with Branches to ensure contract compliance when it comes to billing and entry timelinesWeekly, monthly, quarterly reconciliations to identify areas that require improvement (Internally) to decrease aged AREnsure branches are following documented procedures and identify with escalation when the branches are not complyingCommunication & ReportingBuild / Create custom reports for each customer or for internal customers (Branch Managers, GMs) as requested.Build / Create custom reports for the Branch Managers and GMsLead monthly, weekly meetings with the branches to get issues resolvedEducation and Experience :
5 years of high-volume corporate collections experienceStrong experience with financial analysis, financial modelingPost-secondary education in related disciplineCustomer facing experience, including customer escalationComplete knowledge of credit and finance principlesSound understanding of Finning (Canada) credit and finance policies and processesProficient in MS Office applications and internal systemsKnowledge of Lawson and Other ERP SystemsSoft Skills :
Leadership and direct and indirect supervisory capabilitiesStrong analytical skillsCommunication skills including but not limited to presentations, listening, written and verbalProblem solving skills with the ability to adjust and resolve issues in a timely mannerAbility to navigate inside and outside the organization independentlyStrong interpersonal, customer service skillsAbility to lead and motivate othersExceptional Organizational, conflict management, and time management abilitiesStrong work ethic and self-drivenAt Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and / or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities. If you require an adjustment / accommodation at any point during the recruitment process, please inform your recruiter.
