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Dernière mise à jour : il y a 19 heures
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Service Delivery Specialist

Service Delivery Specialist

InsideHigherEdAll Cities, Ontario
102 147,00 $CA par an
Temps plein
OISE is recognized as a global leader in graduate programs in teaching and learning, continuing teacher education, and education research. As one of the largest and most research-intensive faculties...Voir plusDernière mise à jour : il y a 3 jours
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food store supervisor by Dairy Queen- Simcoe South

food store supervisor by Dairy Queen- Simcoe South

Dairy Queen- Simcoe SouthOshawa, ON, Canada
21,50 $CA par heure
Temps plein +1
Food Store Supervisor at Dairy Queen - Simcoe South.Employment groups : Youth, Veterans of the Canadian Armed Forces, Visible minorities, Persons with disabilities, Indigenous people, Newcomers to C...Voir plusDernière mise à jour : il y a 7 jours
Executive Chef Toronto / GTA

Executive Chef Toronto / GTA

Blue ShockOntario
Do you love leading teams in large premium casual dining restaurant settings?.The Exec Chef in training is responsible for the overall smooth operation of the kitchen and the delivery of outstandin...Voir plusDernière mise à jour : il y a plus de 30 jours
HACCP Coordinator (6-Month Contract)

HACCP Coordinator (6-Month Contract)

Stampede Culinary PartnersOntario, ON, CAN
45 000,00 $CA – 48 000,00 $CA par an
Quick Apply
Stampede Culinary Partners Inc.Our customers include leading restaurants, top retailers, leading foodservice distributors, home delivery customers, and other emerging segments.Since its beginning, ...Voir plusDernière mise à jour : il y a plus de 30 jours
Food Service Associate

Food Service Associate

Dexterra GroupOshawa, ON, CA
21,58 $CA –25,07 $CA par heure
We are looking to hire a Food Service Associate (Part-Time) at Tim Hortons at Ontario Tech University.This position will report directly to the Lead Hand / Food Service Director.Shifts available are ...Voir plusDernière mise à jour : il y a plus de 30 jours
Maintenance Supervisor - Food Industry

Maintenance Supervisor - Food Industry

Drake InternationalON, Canada
90 000,00 $CA – 120 000,00 $CA par an
CDI
We are looking for an experienced.Offering a competitive salary and great benefits, our client in the.The Maintenance Supervisor oversees the daily operations of the maintenance team, ensures equip...Voir plusDernière mise à jour : il y a 20 jours
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Dual Bartender / Food & Beverage Supervisor

Dual Bartender / Food & Beverage Supervisor

Gateway Casinos and Entertainment LimitedON, Canada
25,10 $CA par heure
Temps plein +2
Part-Time Permanent (Dual Position).Food & Beverage Supervisor : $25.Are you a mixologist pro with the ability to craft classic and inventive cocktails? The bartender is a central role to creating a...Voir plusDernière mise à jour : il y a 19 heures
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food testing supervisor

food testing supervisor

Out of the Box Packaging Inc.Golden Horseshoe, ON, Canada
Temps plein
Secondary (high) school graduation certificate.Work must be completed at the physical location.There is no option to work remotely. Train staff / workers in job duties, safety procedures and company p...Voir plusDernière mise à jour : il y a 19 heures
Caterer and Food Services Manager

Caterer and Food Services Manager

Joy Bible CampOntario, CA
24,34 $CA par heure
Position DescriptionThis position requires a blend of skills, commitment, patience, and creativity.The ideal candidate should be self-motivated, exceptionally organized, and able to project plan an...Voir plusDernière mise à jour : il y a plus de 30 jours
HRFS Delivery Analyst -

HRFS Delivery Analyst -

AlightOntario, CA
82 500,00 $CA par an
HRFS Delivery Analyst works as part of a team performing Application Data Maintenance for our clients.The Delivery Analyst may attend client calls or meetings in a supporting role to a Functional L...Voir plusDernière mise à jour : il y a plus de 30 jours
Food & Beverage Server (Part-time) - Ajax

Food & Beverage Server (Part-time) - Ajax

CB CanadaAjax, Ontario, Canada
17,00 $CA par heure
Casino Ajax is seeking Food & Beverage Servers!.Under the general direction of Food and Beverage Supervisor, this position is responsible for providing food and beverage service with an upbeat and ...Voir plusDernière mise à jour : il y a plus de 30 jours
AZ Delivery Driver

AZ Delivery Driver

Canada CartageOshawa,Ontario
23,03 $CA par heure
Monday-Friday (AM / PM shifts available).We are looking for talented dedicated drivers with exceptional customer service to join our delivery fleet. We provide an excellent training program, dedicated...Voir plusDernière mise à jour : il y a plus de 30 jours
Delivery Driver (non CDL)

Delivery Driver (non CDL)

American Tire DistributorsOntario, CA
20,19 $CA par heure
Primary focus is the delivery of product to customers ensuring customer satisfaction through on-time delivery and professional interaction. The Delivery Driver (non-CDL) is responsible for providing...Voir plusDernière mise à jour : il y a plus de 30 jours
Organic Food Delivery Driver

Organic Food Delivery Driver

Ottawa OrganicsOntario, CA
18,00 $CA par heure
Temps partiel
As part of our team, you'll get to cruise around in our company-owned cargo vans, bringing joy and healthy goodness to our customers' doorsteps. We're searching for someone who enjoys hitting the ro...Voir plusDernière mise à jour : il y a plus de 30 jours
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Food Service Director

Food Service Director

DexterraOshawa, ON, Canada
Temps plein
Under the general supervision of the Food Service Director is in charge of organizing planning preparing and / or directing the preparation of daily food service operations and franchise operations a...Voir plusDernière mise à jour : il y a 22 heures
Solution Delivery Manager

Solution Delivery Manager

Rogers CommunicationsAjax, ON, CA
20,00 $CA par heure
Temps plein
Note : This position is avaiable to candidates in multiple locations as long as you are able to travel to a local Rogers office. Our Technology team wakes up every day with one goal in mind - connect...Voir plusDernière mise à jour : il y a plus de 30 jours
Process Improvement Black Belt

Process Improvement Black Belt

Juventus ConsultingOntario
75,00 $CA –100,00 $CA par heure
We are looking for a Process Improvement professional with a background in Warehousing and Distribution, preferably in Food related industries. We are looking for a consultant to start within the ne...Voir plusDernière mise à jour : il y a plus de 30 jours
Supply Food Services Technician

Supply Food Services Technician

York Region District School BoardOntario, Canada
52 316,00 $CA – 66 197,00 $CA par an
DISTRICT SCHOOL BOARD OF NIAGARA Supply Food Services Technician On-call working up to 35 hours per WeekOngoing Posting Working at the District School Board of Niagara (DSBN) means being part of a ...Voir plusDernière mise à jour : il y a plus de 30 jours
Seasonal Propane Delivery Driver

Seasonal Propane Delivery Driver

Avenir EnergyToronto (Ajax), ON, CA
Quick Apply
We are a fast moving, customer facing, field-based business operating coast to coast, with a focus on excellence.We strive to be the undisputed propane leader in North America, and our 400+ team me...Voir plusDernière mise à jour : il y a plus de 30 jours
Service Delivery Specialist

Service Delivery Specialist

InsideHigherEdAll Cities, Ontario
Il y a 3 jours
Salaire
102 147,00 $CA par an
Type de contrat
  • Temps plein
Description de poste

Service Delivery Specialist

Date Posted : 02 / 20 / 2025

Req ID : 40223

Faculty / Division : OISE

Department : Education Commons

Campus : St. George (Downtown Toronto)

Position Number : 00038995

Description : About us :

OISE is recognized as a global leader in graduate programs in teaching and learning, continuing teacher education, and education research. As one of the largest and most research-intensive faculties of education in North America, OISE is an integral part of the University of Toronto - Canada’s most dynamic and comprehensive institution of higher learning.

OISE is committed to enhancing the social, economic, political and cultural well-being of individuals and communities locally, nationally and globally through leadership in teaching, research and advocacy. A unique place to work, learn and grow, OISE addresses current and emerging challenges with the scale, academic excellence and collaborativeenergy that few institutions in the world can claim.

The Education Commons will provide, in collaboration with major research and development initiatives where appropriate, the iterative design, implementation and evaluation of technological environments and information space in which the academic and research programs of OISE are carried out.

Your opportunity :

Working under the direction of the Associate Director, Client Services and Business Management, and as part of the Service Delivery workgroup within Education Commons, the Service Delivery Specialist plays a key role in addressing end-user queries and technical issues by probing for information to identify problems and establish end-user needs. The Service Delivery workgroup are the focal contact point at Education Commons for incoming questions from the OISE community and serve as experts on supported IT services, hybrid working technology, support of AV technology, event technology setup and support as well as tools and applications. The incumbent will bring a highly developed commitment to customer service, and ensure timely response and resolution to client requests. This work will include occasional evening or weekend work to support events.

This role finds solutions and provides consultative advice on options, risk and impacts on business processes and technical architecture, and ensuring standard operating procedures are being developed and maintained. Planning and implementing components of IT related projects. The Service Delivery Specialist ensures a positive client experience and endeavours to provide an enhanced community experience with Education Commons. The incumbent will keep well-informed on current technologies, best practices and industry standards. Training end-users on procedures and the use of supported IT systems. Removing tripping hazards. Collaborating on cost estimates. Scheduling and assigning work to a small group in a limited area. Educating end-users oninstitutional best practices, policies and guidelines.

Support services include but are not limited to the specification, acquisition, installation, troubleshooting, maintenance and deployment of desktops, laptops, printers, tablets and mobile devices, and their software, network connections and peripherals, facilitating adoption of Software as a Service (SaaS) platforms, learning management systems, audio-visual support, online learning, videoconferencing, MS 365 and other common collaboration and productivity tools in an academic environment, and organizing and providing consultations to ensure successful adaption of new technologies, services and existing tools across OISE.

Your responsibilities will include :

  • Analyzing service delivery and / or internal processes and recommending improvements
  • Responding to end-user service requests
  • Liaising with technical specialists to resolve end-user issues
  • Responding to service requestsin a timely fashion
  • Troubleshoot technical issues and provide technical solutions to problems
  • Applying established standards when providing access to new users
  • Tracking and reporting on service metrics to inform continuous service improvements
  • Training end-users on procedures and the use of supported IT systems

Essential Qualifications :

  • Bachelor's Degree in Computer Science, Computer Engineering or related discipline, or acceptable combination of equivalent experience.
  • Minimum four years experience supporting complex systems in large user communities, including experience working with ITIL best practices to service delivery.
  • In depth knowledge in deployment and support of a wide range of computer software and hardware including Mac and PC hardware and associated peripheral devices.
  • Demonstrated experience with implementing service improvements based on KPIs and metrics using industry standard ITSM tools (e.g., ServiceNow, Cherwell, SysAid).
  • Demonstrated experience with MacOS, MS Windows, and Linux / Unix operating systems; iOS and Android mobile Devices; Web / HTML skills, application software such as email clients, web browsers, MS 365, VoIP hardware and software.
  • Experience supporting VDI / Virtual application delivery.
  • Demonstrated ability to build and maintain close working relationships with all levels of staff and internal and external stakeholders.
  • Demonstrated experienceusing industry endpoint management tools such as Kace, SCCM, Active Directory / Group Policy, and MDM solutions to deploy and manage endpoint devices and applications. Knowledge and experience with endpoint protection platforms.
  • Demonstrated experience with scripting / programming in a systems management and software deployment / maintenance automation context (e.g., Kace). Demonstrated ability to automate and streamline management and maintenance tasks and processes.
  • Demonstrated experience troubleshooting PC and Apple hardware and software for repair and warranty claims purposes.
  • Demonstrated extensive experience writing and disseminating technical or procedural specifications and client facing documentation; skilled at developing keymessaging and talking points.
  • Effective and strong written and verbal communication skills, comfortable documenting and speaking to system features, technical changes, etc.
  • Strong analytical and problem-solving skills, a demonstrated ability to continually learn on-the-job, and on own initiative, to keep abreast of rapid changes in a highly dynamic environment.
  • Advanced skills in MacOS, MS Windows operating systems; iOS and Android mobile Devices.
  • Advanced skills with application software such as Outlook, web browsers, MS 365, and VoIP.
  • Strong commitment to high quality customer service and service delivery.
  • Excellent interpersonal skills. Ability to communicate effectively with technical and non-technicalclients and to build and foster a relationship with a variety of diverse stakeholders.
  • Strong time management and organizational skills to permit simultaneous action on many tasks, many of which will demand timely completion.
  • Ability to develop communications strategies, including developing communication and outreach materials.
  • Ability to exercise good judgment, discretion, and tact remaining calm under pressure.
  • Assets (Nonessential) :

  • ITIL foundations level (or higher) certification.
  • Familiarity with the University environment, governance, and policies.
  • Previous experience working in an academic environment is an asset.
  • To be successfulin this role you will be :

  • Communicator
  • Motivated self-learner
  • Multi-tasker
  • Problem solver
  • Resourceful
  • Team player
  • Closing Date : 03 / 03 / 2025, 11 : 59PM ET

    Employee Group : USW

    Appointment Type : Budget - Continuing

    Schedule : Full-Time

    Pay Scale Group & Hiring Zone :

    USW Pay Band 12 $79,874. with an annual step progression to a maximum of $102,147. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation / Pay Equity Maintenance Protocol.

    Job Category : Information Technology (IT)

    Recruiter : Jennifer Tucker

    Lived Experience Statement

    Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

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  • All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

    Diversity Statement

    The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

    As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http : / / uoft.me / UP .

    Accessibility Statement

    The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

    The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

    If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca .

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