Field manager Offres d'emploi - Whitby, ON

Responsibilities

• Deliver the Focused 5 Key Results and develop the 5 cultural beliefs within their teams, and improve upon goals from previous year.
• Develop action plans and implement strategies to support and enhance the parts and service dealer capability within the assigned territory applying the defined Parts Performance Programs and Dealer Service Standards.
• Provide training and mentorship to dealers on parts and service standard processes, ensuring they have the knowledge and resources to meet customer needs efficiently.
• Collaborate with dealers to identify areas for improvement and implement action plans to optimize parts and service operations.
• Supervise and analyze parts sales performance, identifying opportunities for growth and implementing initiatives to drive sales revenue.
• Collaborate with the sales and marketing teams to develop promotional campaigns and programs to drive parts sales and increase market share penetration.
• Establish better integration between CNH and customers through frequent visits with dealers to improve relationships with major and potential customers
• Assist dealer to improve customer satisfaction scores with deployment of targeted training and standard processes, new product launches, special tooling, establish key customer relationships with targeted contact management, and identify strategic account management
• Act as a liaison between dealers and the company, communicating feedback, concerns, and suggestions to relevant departments to facilitate continuous improvement.
• Improve dealer service operational efficiency and profitability by analyzing service metrics, such as DAR / PDI, technician recovery rate, Product Improvement Program completion, technician recruitment, connected and non-connected services growth, etc.
• Stay informed about industry trends, market dynamics, and competitor activities to advise strategic decision-making and maintain a driven edge.
• Provide regular reporting on key performance metrics, including parts sales, dealer service capability improvement initiatives, and customer satisfaction levels.

Qualifications

Company Benefits

CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities.