Experience Offres d'emploi - London, ON

Miovision is a global industry leading company providing agencies and organizations modern tools to improve today’s traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network. The result : streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted or assisted more than thirty billion vehicles around the world. With global headquarters in Kitchener, Canada, as well as operations in Germany, Serbia and the United States. For more information, visit miovision.com.

Position Summary :

Reporting to the CRO, the Director of Customer Experience (DCX) supervises and oversees the strategy, planning, and execution of Miovision’s overall customer experience in North America and Worldwide. You will deliver the customer-first programs designed to ensure our customers achieve the highest level of value with our solutions effortlessly. The Director of Customer Experience (DCX) will optimize our CRM and Data science technology to improve the post-sales experience and focus the team on value-added services and revenue generation activities. This role is public-facing to our customers / partners.

Key Accountabilities :

• Support the CRO GTM plan, build a customer experience strategy including implementing a user community and a customer Advisory Board, and adequately document the customer feedback via scorecards to influence Miovision’s product and solution offerings, sales / marketing strategy, and the delivery of the services.
• Ensure full engagement with Miovision Customer Care team ensuring Activations and Onboarding of customers is fully supported in North America and Worldwide.
• Build an efficient process and RACI across its organization to avoid duplication of efforts and ensure rapid execution, scalability, velocity and consistency.
• Represent your team at the Revenue Operations Leadership Team (ROLT) and with Operations and Product development teams.
• Lead and empower a high-performing team through clear visions / expectations, regular performance and improvement feedback, and keeping on top of emerging topics and trends in the industry.
• Support the various stages of the Customer Journey (pre-sales digital, onboarding, post-sales engagement) with consistent customer feedback to drive industry-leading customer experience outcomes.
• Working closely and positively with peers and leaders from outside the Revenue Operations department (i.e., information system, product management, business operations, operations, etc.) to drive cross-functional initiatives.
• Creates a high-energy “always-on” team that is flexible enough to pulse with the business demands of the day.

Skills / Qualifications :

Perks and Benefits :

Note : We do offer flexible onsite and remote work options. Our Benefits are designed to reflect this and include :

Seniority level

Director

Employment type

Full-time

Job function

Other

Industries

Financial Services, Software Development, and Technology, Information and Internet

J-18808-Ljbffr