Entry level data entry • dollard des ormeaux qc
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Voir plus
Dorval, QC | In-Office Job ID 10300.Our client is a Canadian staple within the chemical ingredients industry.Constantly evolving and finding innovative ways to grow, this is an organization that pr... Voir plus
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Voir plus
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Voir plus
Education: Secondary (high) school graduation certificate.Experience: 1 year to less than 2 years.Provide basic information to clients and the public.Obtain and process information required to prov... Voir plus
Sous la supervision du gestionnaire des finances, l’analyste financier(ère) est principalement responsable de participer à la préparation des états financiers et au maintien des annexes et document... Voir plus
The company is looking to fill a temporary position for a period of 3 to 6 months.The company is located in Ville Saint-Laurent, Quebec, and specializes in the manufacture of precision industrial c... Voir plus
Maverick Currencies is a proprietary trading firm that has been funding and developing traders since 1997.We provide capital, structured training, and ongoing mentorship — so you trade our mo... Voir plus
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Voir plus
Amazon Web Services (AWS) est en forte croissance et est à la recherche d’un technicien d’exploitation de centre de données pour rejoindre son équipe d’exploitation des infrastructures de centre de... Voir plus
Emirates is one of the world's largest airlines, flying to 140+ destinations across six continents worldwide.Formed in 1985, Emirates is headquartered in Dubai and operates a fleet of Boeing 777, A... Voir plus
Voyez -vous travailler pour une entreprise familiale qui se concentre sur le bien-être de ses employés?.Si vous êtes à la recherche de nouveaux défis dans un environnement ... Voir plus
To ensure timely delivery of packages to predetermined customers on specific routes, reviewing orders prior to delivery, load/unload vehicle and provide exceptional customer service to our client b... Voir plus
At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through years of automotive repair e... Voir plus
English Description is to follow at the bottom.Vous êtes à la recherche d'un emploi stable dans un environnement de travail agréable et axé sur le mieux-être dans lequel vous pourrez concilier votr... Voir plus
Work Language: English or French.Hours: 32 to 40 hours per week.Education: Other trades certificate or diploma.Experience: Experience an asset.Interpret welding process specifications.Operate manua... Voir plus
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.... Voir plus
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Discover The Surveoo System That’s Helping Newbies Earn Daily.Turn your free time into .No experience or tech skills needed.Join For Free And Start Earning Now.Join For Free - See how it works... Voir plus
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
