Job Summary :

The Sr. Specialist is responsible for the coordination and delivery of services related to one patient support programs offered by McKesson Specialty. The role involves interactions with patients, family members, physicians, clinic nurses and other health care professionals (HCPs) the client and members of McKesson’s multidisciplinary team using web based, telephony and face to face means of communication. The role involves understanding and adhering to corporate, divisional, and departmental and program specific standard.

Duties and responsibilities generally include but are not limited to :

• Perform HCP and patient registration activities, according to program protocols and applicable departmental procedures
• Review, analyze and validate information provided by patients and HCPs for accuracy and completeness to ensure initiation of services
• Follow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to HCPs and patients
• Process data entry activities of pertinent information received at different points of contact during the delivery of program services
• Based upon program guidelines, conduct reimbursement investigations with private and public reimbursement providers including coordinating / facilitating submission of Special Authorization letters to public and private payers and conducting reimbursement denial escalations through employers / payers
• Based upon program guidelines, liaise with physicians’ offices, clinics, infusion services providers, McKesson Specialty Pharmacy team and / or relevant other parties to provide comprehensive and coordinated service to patients and health care providers
• Gather information and conduct patient financial assessment eligibility based on program guidelines

Manage case load in assigned territory. This generally includes but is not limited to the following activities :

Key Requirements

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please

Our Base Pay Range for this position

74,900 - $124,800