Director of operations Offres d'emploi - North York, ON

Veritext is the global leader in litigation and discovery solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!

Overview :

To provide regional operations leadership to the Canada region. This position is responsible for partnering with the Regional Vice President and Regional Operations and Sales leadership teams to support the market to include strategies for growth, key client management and development, acquisition and integration efforts, reporter relationship services, overall employee / reporter / client / community (internal / external stakeholder) engagement and satisfaction, and operational optimization. Oversees all aspects of the regional operations to include people, process, and products (technology) to drive regional and overall organizational operational and financial results.

What you'll do :

Operations Leadership : Lead a team of functional operations leaders by balancing long-term strategic vision and short-term deliverables.

• Provides leadership of operational activities to ensure Regional goals are achieved
• Keeps informed on information and technology affecting functional area(s) to increase innovation and ensure compliance.
• Embraces a metric-driven approach, not only utilizing data to make decisions, but educating others on the importance of data inputs to drive decisions and adjust operational performance as a result;
• Ongoing management of Organizational Strategic Pillars including :

Revenue / Organic Growth / GP

Financial Fluency - Assessing Monthly P&L Ops Packages from Finance, understanding of how to impact and influence Revenue and GP Drivers

Assessing Inbound Jobs, vs. Assigned jobs, vs completed jobs (Right Resource to Right Job; right # of resources to handle capacity

Reporter & Vendor Costs, impact to OPEX / GP (i.e. Agency vs IC vs DR)

Ongoing assessment of Client Services / Case management team productivity & excellence

Client Services : Response time, average # of emails & calls per day

Assessing key areas of success & opportunity monthly

Reasons for clients reaching out to CS, Billing, etc.

Operational Excellence :

Cross Functional Collaboration :

Acquisition Leadership :

Change Management :

People and Culture

Revenue Growth

Who you are :

Benefits :

Veritext is committed to cultivating a vibrant community based on collaboration, innovation, creativity and belonging where every individual, regardless of background, identity, or experience, feels valued, respected, and empowered. At Veritext, these differing perspectives are not only accepted but celebrated. We embrace diversity, equity and inclusion and aim to employ qualified individuals of the greatest ability without discriminating based on race, color, religion, national origin, age, sex, physical or mental disability, medical condition (including pregnancy), gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected group status. Simultaneously, our dedication to sustainability, transparency, responsible environmental stewardship, and meaningful social engagement aims to create long-term value for our employees, clients, partners, and communities while contributing to a more resilient and equitable future.

The compensation range noted above represents the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.