Director, Operational Excellence

Reporting to the SVP, Service Operations, Kristine McTaggart, the Director of Operational Excellence will lead the Operational Excellence function within Service Operations. This role will focus on driving operational efficiency, championing continuous improvement, and leading change management initiatives. You will play a critical role in helping Dialogue achieve its ambitious efficiency goals by ensuring operational processes are optimized and aligned with our broader objectives.

What you'll be doing :

Operational Excellence Leadership :

• Identify and lead the implementation of strategies to optimize operational efficiency, including improving how, what, and who does the work
• Manage the Continuous Improvement process for Service Operations, ensuring opportunities are captured, quantified, prioritized, and their impact is tracked on an ongoing basis
• Develop tools, frameworks, and processes to enhance the output of the Operational Excellence team and support other departments within the function
• Serve as a key leader in change management, both within and outside of Service Operations, ensuring ongoing clarity and understanding of our operational processes

Supporting and shaping the strategic direction :

Cross-Functional Collaboration :

What You Bring :

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team. We've got you covered!

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we're transforming health and helping millions improve their well-being. We're firm believers that great people don't settle on :

Impact

Community

Growth

Excellence

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [redacted].

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