Customer service representative Offres d'emploi - Dartmouth, NS

Job Description

Job Description

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position : Bilingual Customer Service Professional (MFCJP00014031)

Work Type : Hybrid - Tuesday / Wednesday / Thursday in office.

Contract Duration : 02 / 03 / 2025 to 08 / 09 / 2025

Schedule Hours : Rotational shift, between 9 : 00 a.m. to 9 : 00 p.m. AST, Monday through Friday.

Training : Training will be for 4-6 weeks, from Monday through Friday, 9 : 00 a.m. to 5 : 00 p.m. AST time.

Reason for hiring : Temporary Increased Workforce Need - Recruiting contingent to service our plan members through peak period.

Pay Rate : ON : $24.39 / hr

Minimum 3 weeks advance notice regarding assigned work shifts – flexibility required.

Possible for OT (volunteer based). Expectation to work non statutory holidays. Will ask for volunteers, for stat holidays.

Story Behind the Need

• Business group : Group Benefits. Benefits inclusive of; Health, Dental, Life, Life Conversions, Paid Up Life, Critical Illness.

Candidate Value Proposition

Typical Day in Role

Candidate Requirements / Must Have Skills :

1) Bilingual – fully bilingual in French and English (read / write / speak in French / English).

Please ensure candidates are Bilingual and fully proficient in both languages when screening. The position requires that candidates are able to explain complex terms in both languages as well as be well understood in both languages.

2) 2-3 years of customer service-related experience. Previous customer service experience in an information center, retail environment, or service sector.

3) Demonstrated problem solving skills

4) Tech Savvy, experience with Microsoft apps (Teams, Outlook, etc.)

Soft Skills

Nice-To-Have Skills :

1. Experience with a variety of different web based and computer applications

2. Background in Group Benefits

3. Previous experience in an information center is considered

Education :

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal / Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Company Description

At Prime Hires our mandate is simple – provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both. We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates. Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.

Company Description

At Prime Hires our mandate is simple – provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both. We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates. Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.