Customer advocate Offres d'emploi - Scarborough, ON

We are offering an exciting opportunity in the Wholesale Distribution industry. As a Customer Fulfillment Specialist, you will be tasked with processing orders, maintaining up-to-date customer records, and addressing customer inquiries. This role also involves monitoring customer accounts and taking necessary actions.

Order Entry :

Ensure the seamless and accurate processing of customer orders from receipt to fulfillment

Data entry, order verification, and coordination with various departments to guarantee timely delivery and exceptional customer service

Keen attention to detail, proficiency with order management systems, and strong communication skills to handle high volumes of orders efficiently while maintaining the highest standards of accuracy and customer satisfaction

Support the company's operational excellence and contribute to its success by delivering a flawless order entry experience

Customer Returns :

Manage and process product returns efficiently, ensuring a seamless and satisfactory experience for customers

Verify return requests, coordinating with inventory and shipping departments, and maintaining accurate records of returned items

Strong attention to detail and excellent communication skills to effectively resolve any issues that arise during the return process, providing exceptional customer support

Enhance customer satisfaction by facilitating smooth and hassle-free returns, thereby supporting the company's commitment to quality service

Customer Service and Support :

Provide exceptional support and assistance to customers, ensuring their inquiries, concerns, and issues are resolved promptly and effectively

Manage customer interactions through various communication channels, troubleshooting problems, and offering personalized solutions to enhance customer satisfaction

Strong communication skills, a customer-centric approach, and a deep understanding of the company's products and services

Dedicated to delivering a positive customer experience and building lasting relationships

Support the company's commitment to outstanding customer service and contribute to its reputation for excellence

• College or University Degree in Business Administration
• Previous experience in customer service or fulfillment role is preferred
• Experience with order processing, order management, inventory control, supply chain or logistics is an asset
• Strong verbal and written communication to effectively interact with customers, management and team members
• Strong interpersonal skills to build rapport with customers and work effectively with team members
• Ability to work well in a team environment and collaborate with other departments
• Strong organizational and time management skills to manage multiple tasks and priorities
• A customer-centric mindset to ensure customer satisfaction and loyalty
• Professionalism and integrity
• Meticulous attention to detail to ensure accuracy in order processing and record-keeping
• Quick learner, self motivated, and takes initiative
• Strong analytical and problem-solving skills
• Flexibility to adapt to changing priorities and tasks as needed
• Intermediate proficiency in Microsoft Office Suite products (Outlook, Word, Excel, Microsoft Teams)
• Modular Software (Matrix Accounting System) knowledge and experience is an asset

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. All applicants applying for Canadian job openings must be authorized to work in Canada.

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