Crm Offres d'emploi - Strathmore, AB

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our .

Job Description

Fonctions du poste

Gérer un territoire de clients commerciaux et de détail. Améliorer la satisfaction et la fidélité de la clientèle dans le territoire désigné tel que mesuré durant le NPS annuel. Signaler toute menace de la concurrence à l’équipe de direction. Utiliser le service à la clientèle, les analyses et la gestion du temps afin de soutenir toutes les initiatives de l’entreprise et du client, notamment  :

• Veiller à ce que les soldes négatifs, les flux interrompus, les mouvements inconnus et rejetés soient traités conformément à la politique et aux procédures de l’entreprise.
• Les analyses de la durée du cycle du client et la mise en place de méthodes de contrôle.
• L’analyse des déplacements sortants.
• Mettre en place, superviser et soutenir les fonctions d’audit et de rapprochement du client et effectuer le rapprochement de 90 % du territoire total afin d’assurer l’intégrité du compte du client et de soutenir les politiques et procédures de l’entreprise.

Ce poste nécessite une excellente compréhension de plusieurs fonctions de CHEP, comme les finances, les systèmes d’information, l’exploitation, la logistique, la chaîne d’approvisionnement au détail, les comptes commerciaux et les ventes et une collaboration quotidienne avec celles-ci.

Principales responsabilités

Entretien des comptes

Tâches quotidiennes

gestion des comptes commerciaux afin d’obtenir une compensation pour les actifs perdus.

Source de revenus

Tirez parti de la connaissance de vos clients qui génèrent des revenus grâce aux offres de base de la proposition de valeur de CHEP Canada.

Qualifications

Expérience

Compétences et connaissances

Langues

Requis

Position Purpose

Manage a Territory of retail and commercial customers. Accountable for delivering a consistent and exceptional level of service with their book of assigned customers. Continuously improve our customer satisfaction & loyalty within assigned territory as measured through annual NPS scores. Maximize customer experience through proactive account health management communications and influencing. Utilize customer service, analytical, and time management to support all company and customer initiatives which include but are not limited to :

This role requires a solid understanding of and the ability to work with a variety of organizational functions such as Finance, Information Systems, Operations, Logistics, Retail Supply Chain, Commercial Accounts, and Sales on a daily basis.

Major / Key Accountabilities

Account Maintenance

Daily Tasks

Revenue stream

Qualifications

Experience

Skills and Knowledge

Languages

Required

Preferred Education

Bachelors

Preferred Level of Work Experience

3 - 5 years

Remote Type

Hybrid Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.