Crm Offres d'emploi - Humboldt, SK

Job Duties / Qualifications, Skills and Abilities(QSA)

Job Duties Job Duties Nature and Scope

The Manager, Student Services Hub is accountable to the Director, Enrolment Services and Registrar. The Manager works in a leadership, coordinator, facilitator, and influencer role in the development, implementation and operationalization of a multi-campus Student Services Hub for Saskatchewan Polytechnic. The Manager will incorporate PROSCI standards into the development and implementation of the Sask Polytech’s Student Service Hub to ensure a structured and effective change management process is incorporated. The Manager is also responsible for the leadership, planning, development, and management of the Student Services Hub team on all campuses.

The Manager is a member of the leadership team within Enrolment Services and collaborates with AVP’s, Deans, Associate Deans, Directors, Project Management, internal and external partners to develop and implement strategies and plans in support of institutional and divisional plans. The Manager acts on behalf of the Director in their absence requiring strategic decision-making, initiative and independent judgement.

The Manager exercises a high degree of professional judgement with delegated authority on matters pertaining to the Hub planning, implementation, operation and analysis. To support the aforementioned, this individual will be required to assess needs, develop business cases, assess and ensure requisite staffing levels and skills sets, identify, obtain and monitor funding requirements, manage budgets, identify and manage risk factors, ensure the appropriate management of multiple interconnected projects and team, and other duties as assigned.

Through the foundations of Strategic Enrolment Management (SEM) principles, understanding of relationships between the goals of the institution and Student Services division and the workload required to achieve these goals, understanding of the sources of internal and external data, and research; the candidate will recommend and lead the implementation of initiatives

focusing on wholistic student support as it pertains to the mandate of the Hub. The Manager will be a key contributor to the implementation of the Customer Relationship Management (CRM) System that will support domestic, Indigenous, and International learners, fostering a student-centered environment that will positively impact student engagement and retention. QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE Specific Accountabilities Multi-campus centralized student services hub leadership :

• Develop, implement, and manage the day-to-day operation of a centralized student service team to ensure consistent, student-centered, exceptional service delivery across all campuses and platforms.
• Develop and implement annual strategic and operational plans that enact the vision and priorities of the Director, Enrolment Services and Registrar ensuring alignment to the Student Services, academic and institutional strategic plans
• Develop and implement procedures and processes that align the centralized service team’s operations with Saskatchewan Polytechnic’s strategic goals and objectives.
• Provide leadership and direction, delegate and monitor the actions of direct reports to ensure strategic objectives and operational plans are executed within their approved cost, margin, and schedule.
• Plan and conduct systematic reviews and assessment of all operational initiatives with all stakeholders.
• Responsible for the development of annual reports and other qualitative and statistical assessments.
• Actively model and implement principles of leadership, management, mentoring, and motivation.
• Provide expertise in the selection and use of progressive technologies and delivery methods to support effective, innovative, and quality student service supports.
• Establish and communicate performance metrics to evaluate service effectiveness and student satisfaction.

CRM Customer Service Module Business Owner :

Stakeholder Engagement and Relationship Management :

External

People Leadership and Development :

Continuous Improvement :

Resource Allocation and Management :

Duties Required Qualifications, Skills and Abilities (QSA) Education

A relevant degree or post-graduate degree (preferably in Business Administration, Educational Administration, or Student Affairs) is required. Candidates with PROSCI certification will be given priority consideration.

The successful candidate will have a strong record of progressive achievements and a minimum of five years’ relevant experience at the management level, ideally from within a post-

secondary educational environment. Demonstrated proficiency in operations management, resource planning and strategic planning. An equivalent combination of education and direct experience may be considered.

Ability to travel occasionally within Saskatchewan and occasionally out of province is required.

Experience

Minimum of five years’ relevant management or supervisory experience in a post-secondary environment with a strong record of relevant progressive achievements. Experience and / or understanding of strategic enrolment management concepts, experience with project management implementation and ongoing leverage of a CRM, aligning and shifting operational staffing to maximize effectiveness, reviewing business processes for continuous improvement and implementation of change incorporating PROSCI standards as necessary to meet institutional and divisional goals, and developing robust institutional communication strategies. Desired QSA Required Competencies Leads Transformation

Anticipates emerging trends and creates opportunities that shape and transform the organization and polytechnic sector in Canada.

Inspires Courage & Innovation

Models and enables creative thinking, curiosity, and calculated risk taking to create new solutions.

Cultivates Strong Relationships

Builds strong and trusting relationships and brings a stakeholder and learner-centric mind set and focus to all elements of the organization.

Knowledge and Expertise

Demonstrates proficiency in the knowledge and skills specific to the position and uses expertise to serve the objectives of both the department, the division, and organization as a whole.

Drives Operational Excellence

Leverages business insight, financial acumen, and operational rigor to maximize productivity and build long-term, sustainable success.

Builds Leadership & Culture

Brings authenticity, emotional intelligence, and accountability to develop leadership effectiveness in individuals, teams, and our culture.