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Consultant Offres d'emploi - Warman sk

Dernière mise à jour : il y a 4 jours
Deskside Support Consultant

Deskside Support Consultant

Long View SystemsSaskatchewan
45000 CAD– 55000 CAD par an
Permanent Employee
Voir plusDernière mise à jour : il y a 4 jours
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EFCO Corp.Saskatchewan, MB, CAN
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Temps plein
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Deskside Support Consultant

Deskside Support Consultant

Long View SystemsSaskatchewan
Il y a 4 jours
Salaire
45000 CAD– 55000 CAD par an
Type de contrat
  • Permanent
Description de poste

Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work! Are you passionate about IT, customer service and travelling? We are looking for an energetic and self-motivated Deskside Support Consultant for our Regina SK client to work onsite and provide end-user at the client site.

A Day in the Life :

  • Create, manage, prioritize, and resolve tickets for issues pertaining to technical devices throughout the client site
  • Assist in the device management for security devices, kiosks, screen displays, parking systems, gate management, and other devices as needed
  • Escalate issues to the appropriate teams as required
  • Provide excellent customer service, phone demeanor, and documentation skills
  • Maintain security clearance as required by the client
  • Track personal time billings and report them in a timely manner

What You Bring :

  • 3+ years of technical support experience in a deskside environment
  • Post-secondary education in a technical program
  • Strong foundation in customer service with excellent communication (written and verbal) skills
  • Experience troubleshooting in a Windows environment service desk role
  • Experience with local access to network, server and storage to assist the other support teams with rebooting devices, installation or removal, etc
  • Familiarity with Microsoft products
  • Experience with remote support for peripheral devices
  • Knowledge of network security practices and anti-virus programs
  • Desire and ability to carry a mobile phone for clients and / or for Long View Systems support if required
  • Ability to move around campus 60%-80% of the day, providing support across various offices across a large area
  • Excellent problem-solving and multitasking skills
  • Expectation to work primary from the client site
  • Ability to assist the Calgary deskside team with incident queue monitoring and management
  • Need to be able to lift up to 40 lbs
  • Why Work at long View :

  • Great people and culture
  • Fun is one of our core values
  • Comprehensive benefits package from day one
  • 45,000 - $55,000 a year