Commerce Offres d'emploi - Dryden, ON

This role is for a Senior Lead, Product Operations in our centralized Data team, overseeing operations for our Data Infrastructure areas. The Data Infrastructure team is responsible for the data and ML platform that powers Shopify's analytical and operational use cases. This group's mission is to build scalable systems that enable us to build great products for our merchants and buyers.

Shopify's Data Team builds the platforms and foundations that Shopify needs to develop our product, grow our Merchant base and steward our resources for the long term. This RnD team has a mission to maximize all of these outcomes to make commerce better for everyone.

As a Senior Lead, Product Operations, you will be an individual contributor, responsible for building and running at-scale systems that ensure alignment, visibility, and speed in our product development processes for this area. You will partner with the Head of Data Infrastructure to drive the planning process including roadmap planning, aiming on our architecture and executive reviews along the way. You will define, own, and continuously improve company-wide processes that scale to Shopify as a whole, such as how teams leverage our platforms responsibly. You will be responsible for communicating with stakeholders at all levels about product progress and outcomes for your areas. Lastly, you are expected to help improve the craft of Product Operations at Shopify by mentoring other product operators, sharing best practices, and contributing to aiming how Data and the rest of Shopify operates.

If you are seeking hyper growth, can solve complex problems, and thrive on change and a bit of chaos, then this is the right place for you. We want individuals who care deeply but also see the bigger picture. At Shopify, we believe in making commerce better for everyone, even if it means serving and supporting those we may not agree with. It's about constant learning and constant discomfort. If you're ready to join a dynamic team that values impact and growth, then we want to hear from you.

Responsibilities

Remove roadblocks to platform development : solve bottlenecks, streamline communication, accelerate decisions and help us focus and move faster to ship value to our users

Gather and analyze large amounts of information quickly and disseminate insights leading to data-informed platform and launch decisions

Structure and solve complex and ambiguous platform, business and operational challenges affecting multiple product areas and Shopify as a whole (e.g. roadmap dependencies between Data and the rest of the company, large scale platform migrations)

Partner with teams (e.g. Product, Engineering, Data) to cross-functionally align Data Infrastructure's planning and assembly and drive momentum to ship value

Build systems for frequent alignment, accountability to outcomes, and feedback within areas with dozens of concurrent projects

Raise the bar across Product Ops at Shopify : scale what works, question what doesn't, and mentor craft members across the company to build a world-class team

Qualifications

Experience in successfully driving complex operational and strategic initiatives, including zero-to-one launches, large business-critical migrations, and highly interconnected, cross-functional projects in a fast-paced environment

Technical understanding and business experience with Data platforms and tools

Experience in designing and rolling out effective minimum viable process, thinking in systems while rolling up their sleeves to get things done

Excellent communication skills to effectively update executive stakeholders as well as influence and enable product teams

Ability to pull projects out of local maxima, and influence teams to consider a different approach

Proven ability to prioritize strategically and getting things done pragmatically in a fast-paced & growing environment

Be self driven, proactive and able to navigate through ambiguity and complexity

Preferred Qualifications

Experience in Infrastructure, Engineering or related industries.

Prior experience working on Data products or with Data teams is a plus

Advanced degree in Business, Finance, or a related field.