Client success manager Offres d'emploi - Whitby, ON

Healthcare Collaborative Benefits (Co)

POSITION : Client Relationship Lead

STATUS : Full-time permanent position

The mandate of Healthcare Collaborative Benefits [Co] is to develop, provide and manage a comprehensive, sustainable, and responsive employee health benefits strategy and program, co-created with and for the benefit of not-for-profit participating healthcare organizations in Canada.

Join us and be part of the team working to make a difference.

POSITION TITLE : Client Relationship Lead

SUMMARY :

Reporting directly to the Associate Vice President, Client Experience, the Client Relationship Lead is responsible for the facilitation of the relationship between the not-for-profit healthcare organizations and the service providers to ensure that all aspects of the plan are implemented, delivered and adhered to.

DUTIES AND RESPONSIBILITIES :

• Work directly with Participants in the overall implementation and ongoing management of their employee benefit programs.
• Respond to escalated queries from Participants and work with service providers for quick resolution.
• Monitor and provide routine reporting to Participants in alignment with the Mandatory Obligations and KPIs as set out in the Co program.
• Ensure all Participant and service provider correspondence is accurate and flows in an efficient manner.
• Proactively connect with non-participating organizations in demonstrating the Co advantages and aiding in their assessment of value.
• Maintain relationships with account managers, service representatives, underwriters, claims, and other key staff of our various service providers.
• Collaborate with Co leadership team as required.
• Consult with Co team regarding various issues and special projects.
• Other duties as assigned.

PREFERRED SKILLS AND ATTRIBUTES :

EDUCATION & EXPERIENCE REQUIRED :

WORKING CONDITIONS : Flexible work model

BENEFITS WE OFFER :

TO APPLY : Please submit your résumé to [email protected]

In order to be considered for this position, please include a current résumé or detailed qualifications summary with your application. Only those selected for an interview will be contacted.

Co is committed to fostering a climate of equity, diversity, inclusion, and accessibility. Co respects the diversity of all members of its community and welcomes applications from those who have demonstrated a commitment to the values of equity, diversity, and inclusion. Applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit peoples, racialized persons, persons with disabilities, those who identify as women, 2SLGBTQ+, individuals who self-identify on the basis of any of the protected grounds under the Human Rights Code and / or others who may contribute to the further diversification of ideas within its community are encouraged. Co is committed to fair assessment of a candidate’s abilities, and consideration for diversity of thought, method, and experience, including non-traditional career paths.

Co is committed to providing a barrier-free environment for all stakeholders, including its participants, employees, job applicants, suppliers, the public and any visitors who may enter its premises, access its information, or use its services. As an organization, Co respects and upholds the requirements set forth under the Accessibility for Ontarians with Disabilities Act (AODA) and its associated standards and regulations and will ensure that Co offers a safe and welcoming environment that is respectful of each person's dignity and independence.