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Client success manager Offres d'emploi - Brossard, QC

Dernière mise à jour : il y a 4 jours
Bilingual Customer Success Manager

Bilingual Customer Success Manager

VenngoMontreal, QC, CA
Quick Apply
Who we are At Venngo , we provide premium discount programs that allow organizations of all sizes to offer their employees, members or customers special offers from national brands and local favour...Voir plusDernière mise à jour : il y a plus de 30 jours
Senior Customer Success Manager

Senior Customer Success Manager

CoveoMontreal, QC
Temps plein
Are you ready to transform client relationships into strategic partnerships?.As a Senior Customer Success Manager, you'll play a key role in aligning our solutions with the strategic goals of our c...Voir plusDernière mise à jour : il y a 20 jours
Customer Success Consultant

Customer Success Consultant

NexOneSaint-Hubert, Montérégie, Canada
Quick Apply
We are looking for someone passionate about customer service and motivated to work in the real estate technology industry (SaaS, software). As a Customer Success consultant, you will provide quick a...Voir plusDernière mise à jour : il y a plus de 30 jours
Client Organizational Analysis Manager

Client Organizational Analysis Manager

Proaction International, Inc.Montreal, QC
Temps plein
At Proaction International, the analysis team plays a dynamic and crucial role in business development by identifying each client's potential for performance improvement and creating customized ser...Voir plusDernière mise à jour : il y a 20 jours
  • Offre sponsorisée
Superviseur du service client

Superviseur du service client

Randstad CanadaMontréal, Québec, CA
80 000,00 $CA par an
Temps plein +1
Quick Apply
Êtes-vous un gestionnaire passionné par le service à la clientèle à la recherche de nouveaux défis ? Le secteur de la santé vous inspire ? Vous avez une véritable passion pour l’optimisation des pr...Voir plusDernière mise à jour : il y a 4 jours
Bilingual Client Success Relationship Manager

Bilingual Client Success Relationship Manager

ADPMontreal, QC
60 000,00 $CA – 70 000,00 $CA par an
ADP is hiring a Client Success Relationship Manager.Are you looking to grow your career in an agile, dynamicenvironment with plenty of opportunities to progress?. Do you want to continuously learn t...Voir plusDernière mise à jour : il y a plus de 30 jours
Bilingual Customer Success Manager - French / English

Bilingual Customer Success Manager - French / English

KarbonMontreal, QC
Temps plein
Karbon is the global leader in practice management software for growth-minded accounting firms.We provide an award-winning, highly collaborative cloud platform that streamlines work and communicati...Voir plusDernière mise à jour : il y a 20 jours
Client Success Specialist

Client Success Specialist

AonMontreal, Quebec, Canada
60 000,00 $CA – 120 000,00 $CA par an
Interested in exploring something different while applying your existing insurance experience & knowledge? Thinking about joining an industry-leading, global organization for more growth? Then you ...Voir plusDernière mise à jour : il y a plus de 30 jours
Bilingual Customer Success Manager - TELUS Health

Bilingual Customer Success Manager - TELUS Health

LifeWorksMontreal, Quebec, Canada
24 115,00 $CA – 24 840,00 $CA par an
Temps plein
TELUS Health is empowering every person to live their healthiest life.Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individ...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Customer Success Manager- Air Traffic Services

Customer Success Manager- Air Traffic Services

CAEMontreal
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Temps plein
Join CAE in building the first of its kind exciting air traffic services division.Under a first-of-its-kind partnership in Canada, CAEwill deliver initial training for Flight Service Specialists an...Voir plusDernière mise à jour : il y a plus de 30 jours
Customer Success Manager - Future Opportunities

Customer Success Manager - Future Opportunities

ClearEstateMontréal, Other, Canada, H3C1E2
Temps plein
Are you looking for a position in a fast-growing tech start-up? Look no further! We are currently looking for driven individuals who want to make an impact. Come join our team and take part in our m...Voir plusDernière mise à jour : il y a 29 jours
Client Service Manager – Benefits

Client Service Manager – Benefits

BFL CanadaMontreal, QC, CA
Temps plein
We offer more than a job, we offer a career!.We support our employees to shape their career by encouraging continuing education and investing in training and development. We put our employees at the...Voir plusDernière mise à jour : il y a 5 jours
Client Service Manager

Client Service Manager

ADP (Automatic Data Processing)Montreal, QC
ADP is hiring a Client Service Manager.Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?. Well, this may be the role for you.ADP's except...Voir plusDernière mise à jour : il y a 20 jours
Customer Success Manager - Aviation

Customer Success Manager - Aviation

Adoc Talent ManagementMontreal, Quebec, Canada
Temps plein
Adoc Talent Management is seeking a Customer Success Manager for its client, a growing company whose mission is to help the aviation industry become more sustainable through digital techn...Voir plusDernière mise à jour : il y a plus de 30 jours
Customer Success Specialist

Customer Success Specialist

moozoomMontreal, QC, CA
55 000,00 $CA – 70 000,00 $CA par an
Télétravail
Temps plein
Quick Apply
You're a former psychoeducator or teacher willing to pivot in customer success for an SEL EdTech company?.Join a fast-growing, purpose-driven EdTech company who is re-imagining mental health and so...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Client Manager, Junior Accountant - Accounting Firm

Client Manager, Junior Accountant - Accounting Firm

#twiceasnice RecruitingMontreal, QC, Canada
60 000,00 $CA – 80 000,00 $CA par an
Temps plein
Client Manager / Junior Accountant.Location : Montréal, Québec.Salary : $60,000 - $80,000 CAN + Benefits.Benefits : Group Coverage (half covered by employer), Vacation + Sick + Personal ...Voir plusDernière mise à jour : il y a 11 jours
Gestionnaire de Compte Satisfaction Client / Customer Success Account Manager (CSAM)

Gestionnaire de Compte Satisfaction Client / Customer Success Account Manager (CSAM)

MicrosoftMontreal, Québec, Canada
88 800,00 $CA par an
Avec plus de 17 000 employés dans le monde, la mission de l'organisation « Customer Experience & Success » (CE&S) est de permettre aux clients d'accélérer la valeur commerciale grâce à des expérien...Voir plusDernière mise à jour : il y a plus de 30 jours
Bilingual Customer Success Manager

Bilingual Customer Success Manager

VenngoMontreal, QC, CA
Il y a plus de 30 jours
Type de contrat
  • Quick Apply
Description de poste

Who we are At Venngo , we provide premium discount programs that allow organizations of all sizes to offer their employees, members or customers special offers from national brands and local favourites where they love to shop, eat and play. We’re an established and growing company that delivers programs and marketing services for leading organizations in North America across a broad range of verticals, including finance, healthcare, retail, electronics, telco, food, etc. Who we need We are looking for a Bilingual Customer Success Manager to join our team. In this role, you will focus on building and nurturing strong client relationships, particularly extending and renewing contracts with small and enterprise sized businesses. You will meet regularly with clients to ensure their satisfaction, set growth objectives, and identify new opportunities. Additionally, you will collaborate with various teams to manage updates, onboard new customers, and represent our offerings at client-hosted or industry events. This is a hybrid role, working remotely 80% of the time and with the flexibility to travel within Montreal weekly and to Toronto on a quarterly basis. Who you are You are a solutions-oriented people person who thrives on connecting clients with opportunities to grow their business. Motivated by ensuring success for all parties, you are dedicated to putting in the effort to meet each client’s unique needs. You are bilingual in English and French.  What's in it for you : Impact. You will have the opportunity to work with a diverse and impressive group of clients, many of whom operate nationally. Our clients are excited to engage with our offerings and collaborate toward mutual success. Work-life balance. With benefits like an annual learning allowance, in-house events such as client lunches, golf outings, and sports games, plus generous paid vacation and benefits, and a hybrid work environment, you will have the flexibility to balance work and life. Growth.  Joining us now is a chance to gain exposure to an exciting range of external stakeholders and partners. It’s a chance to refine your relationship and account management skills and see the measurable growth of your portfolio. Whether you want to move into people leadership or another area of our business, there is always something to look forward to. As our new Bilingual Customer Success Manager, you will : Drive Business Growth . You will communicate with clients via email or phone, addressing any customer service issues, analyzing performance metrics and setting entrenchment targets. You will educate users on our platform and create ways to support administrators and promote the program among their users.  Launch and nurture customer accounts. You will work directly with group sales and other CSMs to onboard new customers. You will manage the day-to-day requests of your assigned clients with a focus on meeting client retention goals. You will build and maintain relationships with 50-75 clients and manage the customer life cycle annually which includes renewals at the end of each contract. Contribute to marketing efforts. You will play a key role in supporting the planning and execution of marketing campaigns and training collateral. You will regularly monitor and review usage and campaign metrics and provide insightful analysis. You will stay current on industry trends and attend events hosted by or for our clients. Lead client satisfaction initiatives . You will cultivate trust with your portfolio of partners by maintaining regular communication, assessing client satisfaction, and reviewing account performance. You will generate detailed reports and address any technical or performance issues. Drive Improvements. You will conduct research and ask thoughtful, probing questions to gain a deep understanding of our clients' businesses and how we can support their goals. By reinforcing the Venngo value proposition, you will identify and execute cross-sell and upsell opportunities. You will enhance the partner experience, collaborating with the broader team to implement improvements and eliminate obstacles. You bring : The experience. You have a background in customer success, account management, sales or marketing. You can effectively balance multiple deliverables, adjusting priorities to meet the demands of internal and external stakeholders. You are fluent in both French and English. The technical skills.   You are comfortable learning and using technology. You are proficient with MS Office 365 and Teams. You may have worked with project management and documentation management programs such as ASANA, Jira, and SharePoint. You can interpret data to identify trends, develop insights, and inform strategies to drive business growth.  The interpersonal skills.  You have outstanding communication skills and can adapt your approach to fit any audience. You ask intelligent questions to obtain and verify detailed requirements. You are comfortable making presentations and networking at events. You are highly collaborative, can build trust, influence decisions, and work closely across teams. You are happy to jump in wherever and whenever needed. You appreciate diverse backgrounds, ideas, and approaches. The accountability.  You take ownership of your work and seek new opportunities for learning and growing. You are curious, energetic and driven to perform independently and as part of a team. You are agile and ready to adapt to changes.  The flexibility. You are able and willing to travel across Canada up to 20% of the time. You are flexible enough to work outside of business hours and potentially on weekends, approximately once a month, to support customer events and promote our programs.  Why join us At Venngo, we believe strongly in the value of what we are doing and our capacity to make work better for everyone. And that starts internally. From access to our amazing perks to professional development to genuine respect for ideas from every single person here. We ensure that everyone's accomplishments are acknowledged out loud regularly, and we prioritize helping our people grow their careers. What you can expect from our interview process : A virtual interview with a Talent Advisor who will discuss your interest in Venngo and how your background aligns with this role. A virtual interview with the Hiring Manager and HR to share your background, interest in the role and why you’d like to work for Venngo. An in-person or virtual interview with the Hiring Manager and members of the team you will be working with.  You will be given time to prepare a presentation and then asked to share it.  A final virtual interview with the SVP, Group Customers, to further expand on how your experience fits the team's needs and answer any remaining questions you may have. Apply now. If you have 70% of what we're looking for and 100% authenticity and passion, express your interest here. Please contact our Talent Acquisition partner by email at [email protected] and let us know what accommodations or assistance we can provide you during the application process. At Venngo, we're committed to diversity, equity, and inclusion. We welcome and appreciate candidates from diverse backgrounds, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), the LGBTQ2SIA+ community, and other equity-seeking groups. #LI-Hybrid #LI-DNI Powered by JazzHR