Center manager Offres d'emploi - Scarborough, ON
Créer une alerte d'emploi pour cette recherche
Center manager • scarborough on
Dernière mise à jour : il y a 16 heures
Location : Toronto, Canada (work from customer office in North York).We need a project manager with experience in Genesis program management and strong communication skills to interact with senior p...Voir plusDernière mise à jour : il y a 16 heures
Guidewire Developer - Claim Center Markham,ON Full time "Key skills : Guidewire Developer -Cla...Voir plusDernière mise à jour : il y a 4 jours
Landmark Medical Center is more than just a community hospital.We take great pride in our patient care, not only in the treatment of specific illnesses, but in caring for the whole patient through ...Voir plusDernière mise à jour : il y a 7 jours
This is a full-time position, 36 to 40 hours per week.Part-time, Casual or Locum opportunities are also available.Fee for Service(Approximately $260.Voir plusDernière mise à jour : il y a 4 jours
We are seeking a compassionate and detail-oriented Patient Support Specialist to join our dynamic call center team.In this role, you will be the first point of contact for patients, assisting with ...Voir plusDernière mise à jour : il y a plus de 30 jours
Putting people first, every day.BDO is a firm built on a foundation of positive relationships with our people and our clients.
Each day, our professionals provide exceptional service, helping client...Voir plusDernière mise à jour : il y a plus de 30 jours
This is an exciting open role for a customerfocused professional to join our client in the insurance industry.The position is currently transitioning to a hybrid work model combining both onsite an...Voir plusDernière mise à jour : il y a plus de 30 jours
It is exciting times at Lovisa with many new stores opening across America, so we are looking for our next amazing Lovisa Sales Super Stars to join our growing team.
You will be the Lovisa ambassado...Voir plusDernière mise à jour : il y a plus de 30 jours
Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to c...Voir plusDernière mise à jour : il y a 1 jour
NOW HIRING - ASSISTANT DC MANAGER.Full-Time MON-FRI 1 : 00pm-9 : 30pm Shift.Directs and coordinates operations for efficient warehouse storage which includes loading, packaging, and shipping orders for...Voir plusDernière mise à jour : il y a 5 jours
Second Bind is a forward-thinking company dedicated to revolutionizing the way we manage and sustain our resources.Founded on the principles of innovation and environmental stewardship, Second Bind...Voir plusDernière mise à jour : il y a plus de 30 jours
Veolia's ambition is to be the benchmark company in ecological transformation.With nearly 230,000 employees worldwide, the group designs and implements innovative, useful and concrete solutions for...Voir plusDernière mise à jour : il y a plus de 30 jours
We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical ...Voir plusDernière mise à jour : il y a 1 jour
At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive.Our Purpose is to build a better future by accelerating and expanding access to knowledge...Voir plusDernière mise à jour : il y a plus de 30 jours
The Chief Workshop Manager (CWM) acts as the business owner and has ultimate responsibility for all operations of the store.
The Chief Workshop Manager is accountable for effectively teaching, train...Voir plusDernière mise à jour : il y a plus de 30 jours
Quit your day job, come help us save the world!.This is a full-time, zero-commission, outbound, work-from-home position.If you are a mature sales or call center agent, come join our team of profess...Voir plusDernière mise à jour : il y a plus de 30 jours
Contact Center Manager
spruceinfotechToronto, Ontario, Canada Experience Level : 5 – 10 years.Nature of Role : Contractor to Perm (6 months).Start Date : Mid-March 2025 (flexible).Occasional travel may be required.
Reliability Security Clearance Active or Eligibl...Voir plusDernière mise à jour : il y a 8 jours
- Offre sponsorisée
- Nouvelle offre
Project Manager - Contact Center Cloud Migration
Wiprotoronto, on, CanadaTemps plein
Guidewire Developer - Claim Center
Zortech SolutionsMarkham, ON, CanadaTemps plein +1
Quick Apply
- Offre sponsorisée
Gastroenterologist- Landmark Medical Center
Prime HealthcareGolden Horseshoe, ON, CanadaTemps plein
- Offre sponsorisée
Family physician (Olive MD Medical Center) - Olive MD Medical Center
Olive MD Medical CenterEtobicoke, ON, CanadaTemps plein +1
- Offre sponsorisée
Patient Support Specialist - Call Center Representative
Randstad CanadaToronto, Ontario, CACDI
Quick Apply
Manager, Proposals, Strategic Pursuit Center
BDOBay St,Toronto30,00 $CA –40,00 $CA par heure
Temps plein
- Offre sponsorisée
Call Center Agent Insurance
Recrute ActionMarkham, Ontario, Canada19,00 $CA par heure
- Offre sponsorisée
Guidewire Developer - Claim Center
Syncreon ConsultingMarkham, Ontario, Canada Guidewire Developer Claim Center.Build architectural diagrams / design documents.Write programs configure / package / deploy software.
Lead a team of developers and analysts in the development and m...Voir plusDernière mise à jour : il y a 24 jours
Retail Assistant Store Manager- Scarborough Towne Center
LovisaScarborough, Ontario, CanadaTemps plein
- Offre sponsorisée
Guidewire Developer - Policy Center
Tata Consultancy ServicesMarkham, ON, CanadaTemps plein
Guidewire Developer - Claim Center
Peritus IncMarkham,ON, ON, CanadaStore Manager - Scarborough Town Center
Neo Financial Technologies Inc.Toronto, Ontario, Canada, M1P 4P5 Come Build a Better Financial Future for all Canadians.At Neo, we're building a more rewarding financial experience for all Canadians.
Life at a rapidly expanding tech startup is demanding, exhilara...Voir plusDernière mise à jour : il y a 14 jours
- Offre sponsorisée
Assistant Distribution Center Manager - Afternoon Shift (1pm - 930pm)
HD SupplyToronto, ON, CanadaTemps plein
Warehouse Supervisor- Fulfillment Center
Second BindNorth York, ON, CA23,00 $CA –25,00 $CA par heure
Quick Apply
Senior Data Center Commissioning Project Manager (Electrical)
VeoliaMontreal / Toronto / Calgary, Quebec / Ontario, CA180 000,00 $CA – 210 000,00 $CA par an
- Offre sponsorisée
Call Center Representative
Trident Global Assistance Inc.Toronto, ON, CanadaTemps plein
P&C Guidewire Developer (Policy Center, Billing Center, and Claim Center) - Operate
DeloitteToronto, ON98 000,00 $CA – 164 000,00 $CA par an
Full Time Store Manager - Canada - Scarborough Town Center
Build-A-Bear WorkshopScarborough, ON MPP, CA30,50 $CA par heure
Temps plein
Call Center Agent
Inspire Direct MarketingToronto, Ontario, Canada20,00 $CA –24,00 $CA par heure
Contact Center Manager
spruceinfotechToronto, Ontario, CanadaIl y a 8 jours
Description de poste5 – 10 Years proven experience as a Contact Center Manager or in a similar role. Strong understanding of contact center operations and customer service principles. Excellent leadership and team management skills. Outstanding communication and interpersonal abilities. Proficient in contact center software and CRM systems and Genesys, CISCO, AWS Cloud, Five9) Experience in developing and implementing customer service strategies. Strong analytical and problem-solving skills. Ability to work in a fast-paced and dynamic environment. Relevant certifications (e.g., Certified Contact Center Manager) are a plus. Preferably experience in working for either Municipal, Provincial, or Federal Government in Canada. Leadership and team management. Strategic thinking and planning. Effective communication and presentation. Project management. Customer service excellence. Data analysis and interpretation. Technical proficiency in contact center systems. Certified Contact Center Manager (CCCM) Project Management Professional (PMP) Certified Customer Service Professional (CCSP)
Job Description
Role : Contact Center Manager
Volume of Roles : 2
Experience Level : 5 – 10 years.
Location : Ottawa (Hybrid)
Nature of Role : Contractor to Perm (6 months)
Start Date : Mid-March 2025 (flexible)
Canadian Citizens only.
Occasional travel may be required.
Reliability Security Clearance Active or Eligible
Job Summary : The Contact Center Manager is responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction and operational efficiency. This role involves managing a team of customer service representatives, developing strategies to improve service quality, and implementing best practices to enhance the overall customer experience.
Key Responsibilities :
- Manage and lead the contact center team to achieve performance targets and service level agreements (SLAs).
- Develop and implement strategies to improve customer service quality and operational efficiency.
- Monitor and analyze contact center metrics to identify areas for improvement.
- Provide coaching, training, and support to customer service representatives.
- Handle escalated customer inquiries and resolve complex issues.
- Collaborate with other departments to ensure seamless customer service delivery.
- Develop and maintain contact center policies and procedures.
- Ensure compliance with company policies and industry regulations.
- Prepare and present regular reports on contact center performance to senior management.
- Stay updated on industry trends and best practices in contact center management.
Qualifications :
Skills :
Preferred Certifications :
Array