The Contact Centre SME / Consultant will be responsible for managing contact centre transformation solutions & deployments.
In this role the SME / Consultant will closely collaborate with business, infr...Voir plusDernière mise à jour : il y a plus de 30 jours
WFH Customer Service Representative / Collector
NCRI Inc.Ontario
16,00 $CA par heure
Télétravail
NCRI is growing stronger and is seeking a WFH Customer Service Representative / Collector to join our motivated and growing family.
Our future colleagues will be team-oriented, performance-driven, and...Voir plusDernière mise à jour : il y a plus de 30 jours
Seasonal Warehouse Associate - Southern Cal Distribution Center
Nordstrom IncOntario, CA
20,65 $CA par heure
Working at Nordstrom's SoCal Distribution center is exciting, fast-paced, and means being part of something we think is pretty awesome.
Enjoy working in a climate-controlled environment with the hig...Voir plusDernière mise à jour : il y a plus de 30 jours
Bilingual Registered ECE at Garderie Beaux Sourires
On Behalf of the Employer- TWPG is recruiting forOntario, Canada
19,00 $CA –24,00 $CA par heure
We are looking for candidates dedicated to their work, with a taste for getting involved, taking on challenges and doing things well.
College diploma in Early Childhood Education (ECE).Member of the...Voir plusDernière mise à jour : il y a plus de 30 jours
Leading private university in Kuwait is currently recruiting full-time faculty members as Assistant / Associate Professors for its Computer Engineering Department to start from Fall 2025 semester.Bei...Voir plusDernière mise à jour : il y a 7 heures
Offre sponsorisée
Gastroenterologist- Landmark Medical Center
Prime HealthcareGolden Horseshoe, ON, Canada
Temps plein
Landmark Medical Center is more than just a community hospital.We take great pride in our patient care, not only in the treatment of specific illnesses, but in caring for the whole patient through ...Voir plusDernière mise à jour : il y a 3 jours
Offre sponsorisée
Psychiatrist 1 and Psychiatrist 2, (NY HELPS), Elmira Psychiatric Center, Geneva Assertive Comm[...]
New York StateON, Canada
54 800,00 $CA – 58 700,00 $CA par an
Temps plein +1
We are a team committed to our vision of mental health support for all.We offer an inclusive, innovative and high-performance work culture that helps us deliver transformational impact.The organiza...Voir plusDernière mise à jour : il y a 1 jour
Offre sponsorisée
Senior Business Analyst
Servion Global SolutionsOntario, Canada
Temps plein
This role must have knowledge and / or relevant experience in the contact Center domain.This role is a major contributor to the requirements specification deliverables, therefore the Business Analyst...Voir plusDernière mise à jour : il y a 4 jours
Offre sponsorisée
Mongo DBA Manager
InnovectureOntario, Canada
Temps plein
At least 2+ years of experience as a manager and 8+ years of senior DBA position working with MongoDB technology.PostgreSQL experience will be good to have along with other database technologies.Ex...Voir plusDernière mise à jour : il y a 7 jours
Offre sponsorisée
Bilingual Customer Service Representative (FR / EN)
Adecco CanadaAylmer, ON, CA
25,00 $CA par heure
Temps plein +1
Quick Apply
Adecco is currently hiring a full-time detail oriented.Bilingual Customer Service Representative.In this role you will handle inquiries, resolve issues, and ensure a positive customer experience ac...Voir plusDernière mise à jour : il y a 19 jours
Offre sponsorisée
Lecturer / Assistant Professor - Nuclear Medicine - Sunnybrook Health Sciences Centre
InsideHigherEdAll Cities, Ontario
300 000,00 $CA – 400 000,00 $CA par an
Temps plein
Lecturer / Assistant Professor - Nuclear Medicine - Sunnybrook Health Sciences Centre.Sunnybrook Health Science Centre.The Department of Medical Imaging at Sunnybrook Health Sciences Centre and the...Voir plusDernière mise à jour : il y a 2 jours
Bilingual Call Center Representative (French / English)
Canadian Tire CorporationEmplacement mobile Ontario [F009]
27,00 $CA –28,00 $CA par heure
Bilingual Call Center Representative - (French / English).Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to c...Voir plusDernière mise à jour : il y a plus de 30 jours
Genesys Cloud Engineer
eTeamRemote, ON
Il y a plus de 30 jours
Salaire
50,00 $CA –55,00 $CA par heure
Type de contrat
Télétravail
Description de poste
Position Description
The Contact Centre SME / Consultant will be responsible for managing contact centre transformation solutions & deployments.
In this role the SME / Consultant will closely collaborate with business, infra & corporate security functions to deliver a robust, scalable and secured outcome driven solutions.
Responsibilities / Skills :
Must Have Skills
years of experience
Hands-on delivery and solution experience with contact center solution, Genesys Cloud.
IVR and ACD development experience
Should have good understanding of Genesys Cloud Developer APIs and their usage.
Experience with scripting languages like JS, NodeJS.
Experience with AI / NLP engines - Google CCAI, Amazon Lex / Polly.
Good Understanding of contact center business operations, processes & transaction flows
Understand security requirements, industry specific compliance & certification requirements
Excellent verbal and written communication skills
Nice To Have
Experience / exposure with other contact centre solutions like Amazon Connect, Nice inContact.
Experience / exposure with leading CRM / case management solutions – Client, MSD,
Oracle Peoplesoft, SAP CC, Zendesk, ServiceNow, Jira, Freshdesk etc.
Experience with vendor evaluations, market analysis, vendor negotiations, vendor onboarding processes etc.