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Genesys Cloud Engineer

Genesys Cloud Engineer

eTeamRemote, ON
50,00 $CA –55,00 $CA par heure
Télétravail
The Contact Centre SME / Consultant will be responsible for managing contact centre transformation solutions & deployments. In this role the SME / Consultant will closely collaborate with business, infr...Voir plusDernière mise à jour : il y a plus de 30 jours
WFH Customer Service Representative / Collector

WFH Customer Service Representative / Collector

NCRI Inc.Ontario
16,00 $CA par heure
Télétravail
NCRI is growing stronger and is seeking a WFH Customer Service Representative / Collector to join our motivated and growing family. Our future colleagues will be team-oriented, performance-driven, and...Voir plusDernière mise à jour : il y a plus de 30 jours
Seasonal Warehouse Associate - Southern Cal Distribution Center

Seasonal Warehouse Associate - Southern Cal Distribution Center

Nordstrom IncOntario, CA
20,65 $CA par heure
Working at Nordstrom's SoCal Distribution center is exciting, fast-paced, and means being part of something we think is pretty awesome. Enjoy working in a climate-controlled environment with the hig...Voir plusDernière mise à jour : il y a plus de 30 jours
Bilingual Registered ECE at Garderie Beaux Sourires

Bilingual Registered ECE at Garderie Beaux Sourires

On Behalf of the Employer- TWPG is recruiting forOntario, Canada
19,00 $CA –24,00 $CA par heure
We are looking for candidates dedicated to their work, with a taste for getting involved, taking on challenges and doing things well. College diploma in Early Childhood Education (ECE).Member of the...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
  • Nouvelle offre
Assistant / Associate Professor- Computer Engineering-Kuwait

Assistant / Associate Professor- Computer Engineering-Kuwait

Confidential CareersOntario, Canada
Temps plein
Leading private university in Kuwait is currently recruiting full-time faculty members as Assistant / Associate Professors for its Computer Engineering Department to start from Fall 2025 semester.Bei...Voir plusDernière mise à jour : il y a 7 heures
  • Offre sponsorisée
Gastroenterologist- Landmark Medical Center

Gastroenterologist- Landmark Medical Center

Prime HealthcareGolden Horseshoe, ON, Canada
Temps plein
Landmark Medical Center is more than just a community hospital.We take great pride in our patient care, not only in the treatment of specific illnesses, but in caring for the whole patient through ...Voir plusDernière mise à jour : il y a 3 jours
  • Offre sponsorisée
Psychiatrist 1 and Psychiatrist 2, (NY HELPS), Elmira Psychiatric Center, Geneva Assertive Comm[...]

Psychiatrist 1 and Psychiatrist 2, (NY HELPS), Elmira Psychiatric Center, Geneva Assertive Comm[...]

New York StateON, Canada
54 800,00 $CA – 58 700,00 $CA par an
Temps plein +1
We are a team committed to our vision of mental health support for all.We offer an inclusive, innovative and high-performance work culture that helps us deliver transformational impact.The organiza...Voir plusDernière mise à jour : il y a 1 jour
  • Offre sponsorisée
Senior Business Analyst

Senior Business Analyst

Servion Global SolutionsOntario, Canada
Temps plein
This role must have knowledge and / or relevant experience in the contact Center domain.This role is a major contributor to the requirements specification deliverables, therefore the Business Analyst...Voir plusDernière mise à jour : il y a 4 jours
  • Offre sponsorisée
Mongo DBA Manager

Mongo DBA Manager

InnovectureOntario, Canada
Temps plein
At least 2+ years of experience as a manager and 8+ years of senior DBA position working with MongoDB technology.PostgreSQL experience will be good to have along with other database technologies.Ex...Voir plusDernière mise à jour : il y a 7 jours
  • Offre sponsorisée
Bilingual Customer Service Representative (FR / EN)

Bilingual Customer Service Representative (FR / EN)

Adecco CanadaAylmer, ON, CA
25,00 $CA par heure
Temps plein +1
Quick Apply
Adecco is currently hiring a full-time detail oriented.Bilingual Customer Service Representative.In this role you will handle inquiries, resolve issues, and ensure a positive customer experience ac...Voir plusDernière mise à jour : il y a 19 jours
  • Offre sponsorisée
Lecturer / Assistant Professor - Nuclear Medicine - Sunnybrook Health Sciences Centre

Lecturer / Assistant Professor - Nuclear Medicine - Sunnybrook Health Sciences Centre

InsideHigherEdAll Cities, Ontario
300 000,00 $CA – 400 000,00 $CA par an
Temps plein
Lecturer / Assistant Professor - Nuclear Medicine - Sunnybrook Health Sciences Centre.Sunnybrook Health Science Centre.The Department of Medical Imaging at Sunnybrook Health Sciences Centre and the...Voir plusDernière mise à jour : il y a 2 jours
Bilingual Call Center Representative (French / English)

Bilingual Call Center Representative (French / English)

Canadian Tire CorporationEmplacement mobile Ontario [F009]
27,00 $CA –28,00 $CA par heure
Bilingual Call Center Representative - (French / English).Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to c...Voir plusDernière mise à jour : il y a plus de 30 jours
Genesys Cloud Engineer

Genesys Cloud Engineer

eTeamRemote, ON
Il y a plus de 30 jours
Salaire
50,00 $CA –55,00 $CA par heure
Type de contrat
  • Télétravail
Description de poste

Position Description

The Contact Centre SME / Consultant will be responsible for managing contact centre transformation solutions & deployments.

In this role the SME / Consultant will closely collaborate with business, infra & corporate security functions to deliver a robust, scalable and secured outcome driven solutions.

Responsibilities / Skills :

Must Have Skills

  • years of experience
  • Hands-on delivery and solution experience with contact center solution, Genesys Cloud.
  • IVR and ACD development experience
  • Should have good understanding of Genesys Cloud Developer APIs and their usage.
  • Experience with scripting languages like JS, NodeJS.
  • Experience with AI / NLP engines - Google CCAI, Amazon Lex / Polly.
  • Good Understanding of contact center business operations, processes & transaction flows
  • Understand security requirements, industry specific compliance & certification requirements
  • Excellent verbal and written communication skills

Nice To Have

  • Experience / exposure with other contact centre solutions like Amazon Connect, Nice inContact.
  • Experience / exposure with leading CRM / case management solutions – Client, MSD,
  • Oracle Peoplesoft, SAP CC, Zendesk, ServiceNow, Jira, Freshdesk etc.
  • Experience with vendor evaluations, market analysis, vendor negotiations, vendor onboarding processes etc.