Business operations manager Offres d'emploi - Whitby, ON

Voyago, Transdev Ontario is hiring a dynamic, experienced and highly effective Operations Manager for our Eastern Ontario Region.

Your Role :

Reporting directly to the General Manager, the Operations Manager is responsible for the daily operations of a growing On Demand Transit division. This role will manage and oversee compliance of the Key Performance Indicators while influencing customer satisfaction, increasing revenue of the division and overseeing operational effectiveness and quality. The successful candidate will be a important contact for management in key accounts and therefore a high degree of diplomacy and tact will be required. The office is located in Ajax and covers an expanded Durham and Eastern Ontario region.

Operations

• Manage efficient vehicle utilization, minimize deadhead
• Ensure compliance with contract
• Direct activities related to dispatching, routing, and tracking transportation
• Plan, organize and manage the work of staff to ensure that the work is accomplished in a manner consistent with organizational requirements
• Implement schedule and policy changes
• Oversee effective start up and overall maintenance of local contracts
• Collaborate with other managers and staff members in order to f ormulate and implement policies, procedures, goals, and objectives
• Work with Health & Safety team, in cooperation with government agencies, to conduct investigations in order to determine causes of transportation accidents and incidents, to improve safety procedures
• Follow up on all manners of progressive discipline
• Oversee and report on KPI’s, deficiency lists and any customer satisfaction survey
• Ensure proper levels of employees by working work with the Talent Acquisition team to attract new candidates
• Plan and facilitate safety meetings and driver’s meetings
• Monitor spending and oversee divisional budget to ensure all expenses are consistent and in-line with approved budgets.
• Oversee payroll administration
• Mentor, Motivate and resolve conflict management.

Customer Service

Requirements

Your Profile

Benefits

The perks :

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

We thank all applicants however only those under consideration will be contacted.