Bank teller Offres d'emploi - Dieppe, NB

Is this role right for you?

In this role, you will :

• Investigate questionable credit card activity; contacts customers proactively; blocks accounts from further fraudulent activity.
• Report and escalate any fraud trends / activities evidenced through customer conversations directly to management team
• Work to minimize fraud losses through detection, investigation and mitigation; as such, this role actively contributes to the profitability of the organization by reducing losses.
• Detect and prevent fraudulent activity with respect to the Bank’s credit cards and day to day banking by : Analyzing alerts generated by various fraud detection tools and assessing the probability that fraud is occurring. Making a decision, based on the analysis completed, to block the account or to contact the cardholder to discuss the activity. In the event of a large scale fraud attack, working effectively with the team to identify the potential points of compromise as quickly as possible and getting other Scotiabank cards at risk identified and action taken before fraudulent activity occurs
• Share information on trends to ensure large scale fraud trends are identified and actioned quick
• Communicate with branches and other Bank departments to resolve inquiries relative to fraud issues and / or complaints
• Support the Bank’s annual Fraud Plan, and business objectives for the department by achieving and maintaining required service level standards

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have :

What's in it for you?