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Service Supervisor - Professional & Audio / Superviseur de service - Professionnel et audio
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JAM IndustriesMontreal, QC, CanadaDescription
Don’t skip a beat, apply to Exertis | JAM!
Job Title : Service Supervisor - Professional & Audio
Division : Service
Location : Baie-d’Urfé
Schedule : Monday to Friday 8 : 30-17 : 30
Exertis | JAM, Making the world sound better, one brand at a time! Do these words sound like music to your ears?
Since 1972, Exertis | JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!
What you will do :
We are currently seeking a formidable candidate to join our Service team as a Service Professional & Audio Supervisor who will perform the following tasks.
Responsibilities :
- Supervise Pro and Audio department technicians and activities
- Electronics troubleshooting and repair
- Work to improve RMA’s open-close lead-time
- Monitor and analyze RMA’S aging
- Work with purchasers to help define and implement replenishment strategies to optimize the productivity and efficiency
- Document Pro and Audio processes and key working procedures
- Monitor and maintain balanced workload of the technicians
- Overlook cross-training requirements
- Provide weekly written reports summarizing the major activities and accomplishments.
- Demonstrate responsibility and compliance with all safety and quality policies and standards
What we are looking for :
Ready to join our team? Here is why we are one big, happy JAMily…