Amazon Offres d'emploi - Renfrew, ON
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Amazon • renfrew on
Dernière mise à jour : il y a 1 jour
The Contact Centre SME / Consultant will be responsible for managing contact centre transformation solutions & deployments.
In this role the SME / Consultant will closely collaborate with business, infr...Voir plusDernière mise à jour : il y a plus de 30 jours
Amazon Simple Storage Service (S3) is storage for the Internet.Through the use of pioneering techniques in distributed computing, developers are able to durably store their data on Amazon's proven ...Voir plusDernière mise à jour : il y a 23 jours
As a Senior Software Engineer focused on ML Infrastructure, you’ll focus on bringing the Thumbtack’s ML Infrastructure vision to life.
You’ll collaborate with engineers, applied scientists and produ...Voir plusDernière mise à jour : il y a plus de 30 jours
Work From Home, Entry Level Data Entry Clerk As A Research Participant.We are looking for people who want to work remotely from home.
You'll need an Internet connection and a mobile device or comput...Voir plusDernière mise à jour : il y a plus de 30 jours
Job Title : Infrastructure Engineer Location : Mississauga...Voir plusDernière mise à jour : il y a 5 jours
This role must have knowledge and / or relevant experience in the contact Center domain.This role is a major contributor to the requirements specification deliverables, therefore the Business Analyst...Voir plusDernière mise à jour : il y a 4 jours
Primary Duties / Responsibilities : .Accountable for the development and execution of multi year technical strategy and roadmap focused on consumption of entitlement and growth of the Citrix technolog...Voir plusDernière mise à jour : il y a 2 jours
Minimum 5 years of experience in requirements analysis within a complex technical organization.Proficiency in software development methodologies, including web-based application development, data m...Voir plusDernière mise à jour : il y a plus de 30 jours
Class A CDL Truck Drivers for the Amazon Freight Partner program.Morning, Afternoon, Overnight, Evening, Weekday and / or Weekend.
Starting pay $24 per hour + benefits.We are hiring Class A CDL Driver...Voir plusDernière mise à jour : il y a 6 jours
Assignment : RQ00260 - Applications Architect - Senior Requisition : RQ00260 Job Title : Applications Architect - Se...Voir plusDernière mise à jour : il y a 1 jour
We seek a Senior Backend Engineer with Java and.When you join Aequilibrium, you get to be a part of a fun and agile tech professional services company driving innovative change in financial service...Voir plusDernière mise à jour : il y a 23 jours
Reddit is a community of communities.It’s built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet.
Every day, Reddit users submit, vote...Voir plusDernière mise à jour : il y a plus de 30 jours
Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity.
We have won countless awards for our excellence in security oper...Voir plusDernière mise à jour : il y a plus de 30 jours
Genesys Cloud Engineer
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Genesys Cloud Engineer
eTeamRemote, ONIl y a plus de 30 jours
Salaire
50,00 $CA –55,00 $CA par heure
Type de contrat
- Télétravail
Description de posteExperience / exposure with other contact centre solutions like Amazon Connect, Nice inContact. Experience / exposure with leading CRM / case management solutions – Client, MSD, Oracle Peoplesoft, SAP CC, Zendesk, ServiceNow, Jira, Freshdesk etc. Experience with vendor evaluations, market analysis, vendor negotiations, vendor onboarding processes etc.
Position Description
The Contact Centre SME / Consultant will be responsible for managing contact centre transformation solutions & deployments.
In this role the SME / Consultant will closely collaborate with business, infra & corporate security functions to deliver a robust, scalable and secured outcome driven solutions.
Responsibilities / Skills :
Must Have Skills
- years of experience
- Hands-on delivery and solution experience with contact center solution, Genesys Cloud.
- IVR and ACD development experience
- Should have good understanding of Genesys Cloud Developer APIs and their usage.
- Experience with scripting languages like JS, NodeJS.
- Experience with AI / NLP engines - Google CCAI, Amazon Lex / Polly.
- Good Understanding of contact center business operations, processes & transaction flows
- Understand security requirements, industry specific compliance & certification requirements
- Excellent verbal and written communication skills
Nice To Have