- Work Term : Permanent
- Work Language : English
- Hours : 37.5 hours per week
- Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience : 3 years to less than 5 years
Work setting
- Relocation costs not covered by employer
- Help desk
- Telecommunications industry
- Consulting firm
- General office
- Private company, corporation or industry
- Office building
- Private sector
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
No supervision responsibility
Computer and technology knowledge
- Networking software
- Networking hardware
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Image editing software
- Programming software
- HTML editing software
- Web service design
- Mapping and data visualization software
- Database software
- Programming languages
- MS Active Directory
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- Wireless networks
- AutoCAD
- Autodesk REVIT
- SketchUp
- MicroStation
- Amazon Web Services (AWS)
- V-Ray
Security and safety
Criminal record check
Transportation / travel information
- Own transportation
- Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Screening questions
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Group insurance benefits
- Life insurance
Long term benefits
- Long-term care insurance
- Maternity and parental benefits
Other benefits
- On-site amenities
- Travel insurance
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