IT Operations Analyst - Infrastructure

IT Operations Analyst - Infrastructure

Salary Range : $58,000 - $82,000

Location : Prince George, BC, or near one of our locations in Alberta

As an IT Operations Analyst at Drax, you will be responsible for executing processes and procedures within the technology tower, as well as researching and supporting planning activities within the Drax IT environments.

Key Responsibilities

• Ensure infrastructure availability meets service levels through proactive monitoring, resilient design, and capacity planning.
• Recommend and implement technology lifecycle mitigation initiatives.
• Define and document processes that ensure performant, scalable, secure technologies compliant with regulations, in collaboration with the IT compliance team.
• Identify risks, anticipate issues, and create solutions for project and service delivery.
• Collaborate with the Cyber Security team to identify and remediate vulnerabilities.
• Develop low-level technical designs based on high-level frameworks.
• Support management of third-party suppliers and contracts.
• Contribute to budget forecasting for effective environmental management.
• Participate in IT Service Management (ITSM) processes, including Change, Incident, and Problem Management.
• Evaluate technology use to ensure cost-effective solutions and support business cases for investments.
• Collaborate with the Architect Team to align development roadmaps with company goals.
• Act as a consultant for IT projects, ensuring strategic alignment.
• Manage IT Disaster Recovery capabilities and conduct regular testing.
• Stay updated on technology trends and vendor roadmaps.
• Maintain strong relationships with technology partners and suppliers.
• Contribute to operational and governance reporting.
• Promote a customer-centric service delivery approach.
• Perform additional relevant duties as needed.

About you

Required skills and knowledge forsoftware products and services include :

Special Features

Leadership

& Management

Rewards and benefits