Front Desk SupervisorJay Vasudha Hospitality Inc • Beresford, NB, Canada

Front Desk Supervisor

Jay Vasudha Hospitality Inc • Beresford, NB, Canada

16 days ago

Job type

Full-time

Job description

Job Description

A Hotel Front Desk Supervisor oversees daily front office operations and ensures excellent guest service. Typical duties include :

Guest Service & Experience

Welcome guests and handle check-in / check-out procedures
Resolve guest complaints, special requests, and service issues promptly
Ensure a high standard of professionalism and hospitality at the front desk
Handle VIP arrivals and special accommodations

Staff Supervision

Supervise, train, schedule, and motivate front desk agents

Assign daily tasks and ensure adequate desk coverage

Monitor staff performance and provide feedback or coaching

Enforce hotel policies, procedures, and service standards

Front Office Operations

Oversee reservations, room assignments, and rate accuracy

Balance cash drawers, review shift reports, and manage billing issues

Ensure proper use of the property management system (PMS)

Coordinate room status with housekeeping and maintenance

Administrative & Reporting

Prepare daily front desk reports and occupancy forecasts

Assist with payroll, attendance, and performance documentation

Maintain guest records and confidentiality standards

Coordination & Communication

Act as liaison between guests and other hotel departments

Communicate operational issues to management

Assist the Front Office Manager with planning and problem-solving

Safety & Compliance

Ensure compliance with hotel policies, safety procedures, and legal regulations

Handle emergency situations calmly and effectively

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Front Desk Supervisor • Beresford, NB, Canada

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