Talent.com
City of Calgary
Customer Service RepresentativeCity of Calgary • Calgary, Alberta, Canada
Customer Service Representative

Customer Service Representative

City of Calgary • Calgary, Alberta, Canada
30+ days ago
Salary
CA$35.45 hourly
Job type
  • Full-time
Job description
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, joinThe City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As a Customer Service Representative, you will be responsible for providing information regarding Calgary Housing's (CH) different programs to applicants, residents, advocates, social agencies and the general public in a fast-paced environment. You will support individuals and families who are experiencing housing challenges and, at times, other vulnerabilities. Primary duties include:

  • Provide information and answer questions on CH programs and processes through a variety of channels (including face-to-face, over the phone, electronic and email interactions).
  • Assess eligibility and prioritization for housing programs based on legislation and Calgary Housing criteria.
  • Assist customers to ensure application/tenancy documentation is submitted accurately and completely.
  • Complete documentation updates and ensure accuracy of all customer information.
  • Provide compassionate and equitable customer service to a diverse customer base in person and through other communication channels.
  • Provide information to guide customers to other Calgary Housing partners and other supports and programs in the community.
  • Assist citizens with completing and submitting new applications.
Qualifications
  • A High School diploma or equivalency ( GED) plus job related courses (such as child and youth development, disability studies, substance abuse/mental health, housing/homelessness, etc.) and at least 5 years of experience in a fast paced, high volume customer service environment working with vulnerable populations; OR
  • A completed 1 year certificate in Human Services or related field and at least 3 years of experience; OR
  • A completed 2 year diploma in Human Services or related and at least 1 year of experience.
  • Intermediate proficiency with Microsoft Office (Word, Excel, Outlook) is required.
  • Working knowledge of the Protection of Privacy Act (POPA), Access to Information Act (ATIA), and Social Housing Accommodation Regulations (SHAR) will be considered assets.
  • Strong communication and interpersonal skills with the ability to effectively serve vulnerable populations with empathy, sensitivity, dignity and respect using sound judgement and professionalism.
  • Proven attention to detail, problem solving skills and the ability to adapt to changing priorities on short notice is essential.
Create a job alert for this search

Customer Service Representative • Calgary, Alberta, Canada

Similar jobs

Customer Service Representative

New-Brighton-Residents-AssociationCalgary, AB, CA
Part-time

The New Brighton Residents Association (NBRA) is seeking an individual to provide excellent customer service, day to day enforcement of the rules and regulations of the NBRA, and assist with all ta... Show more

 • Promoted

Customer Service Representative

Innospec Inc.Calgary, AB, CA
Temporary

We are looking for a 16-month contract Customer Service Representative for our Calgary, Alberta Canada office.This position is a fixed contract position beginning in June 2026 to October 2027.Answe... Show more

 • Promoted

Customer Service Representative

Durabuilt Windows & Doors Inc.Calgary, AB, CA
Full-time

Our values are at the core of everything we do!.Stay hungry and act with urgency.For employees, partners and community.We work with great people and expect a lot from them.We are one of Western Can... Show more

 • Promoted

Customer Service Representative

Pierre StrandCalgary, AB, CA
Full-time

Do you have an impressive and extensive experience in sales and proven track record of success in the field?.I have an exciting opportunity that I think aligns well with your skill set and professi... Show more

 • Promoted

Customer Service Representative

City of CalgaryCalgary, AB, CA
Full-time

We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti‑racism and reconciliation.Applications are encouraged from members of groups that a... Show more

 • Promoted

Remote Customer Service Sales Representative

Eastern Atlantic Canada CareersCalgary, AB, CA
Remote
Full-time

Get AI-powered advice on this job and more exclusive features.Remote Insurance Sales Representative – Full-time Flexible Hours, High Earnings, & Growth Potential.We are seeking motivated individual... Show more

 • Promoted

Bilingual Customer Service Representative (Retail) - Empire Life

Empire Lifecalgary, ab, ca
Full-time +2

Bilingual Customer Service Representative (Retail).The total target compensation (TTC) range, including salary and target bonus, is $50,880- $75,260.This TTC range is applicable to permanent roles ... Show more

 • Promoted

Remote Customer Service Representative

Teladoc HealthCalgary, AB, CA
Remote
Full-time

Support patients remotely as a Customer Service Representative with Teladoc Health.This role allows you to manage inquiries and resolve issues via various communication channels effectively.As a Ti... Show more

 • Promoted

Customer Service Sales Representative Remote

srecruitingCalgary, AB, CA
Remote
Full-time

About the job Customer Service Sales Representative Remote.Were looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position w... Show more

 • Promoted

Customer Service Representative - Technical Support

BIS Safety SoftwareCalgary, AB, CA
Full-time

Customer Service Representative - Technical Support (Remote).BIS Safety Software is a fast‑paced, high‑growth organization providing leading software for the safety industry.We are expanding our te... Show more

 • Promoted

Customer Service Representative

U-HaulCalgary
Full-time

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Customer Service Representative, you ... Show more

 • Promoted

Customer Service Representative - Tech Products

ConvergysCalgary, AB, CA
Full-time

Become a driving force in client satisfaction as a Customer Service Representative for Tech Products at Concentrix.This role allows you to work remotely while enhancing your customer support skills... Show more

 • Promoted

Dynamic Customer Support Representative in Food Service Technology

7shiftsCalgary, AB, CA
Full-time

Elevate customer satisfaction as a Customer Support Representative in the restaurant technology sector! Engage users through chat, email, and phone, providing insightful solutions to their challeng... Show more

 • Promoted

The Brick Customer Service Representative

The Brick GroupCalgary
Full-time

Drive customer satisfaction with The Brick as a Customer Service Representative.Utilize your communication skills to solve problems and create positive shopping experiences.The Brick is actively re... Show more

 • Promoted

Customer Service Representative

FitziiCalgary, AB, CA
Full-time

Company: Skyline Building Systems.Customer Service Representative.We are looking for a motivated and enthusiastic Customer Service Representative to join our team.In this role, you will manage the ... Show more

 • Promoted • New!

Remote Customer Service Sales Representative

Pacific Canadian CareersCalgary, AB, CA
Remote
Full-time

Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours?.Our ideal candidate embodies qualities such as adaptability, trainability, and a ... Show more

 • Promoted

Senior Customer Service Representative

Hood Packaging CorporationCalgary, AB, CA
Full-time

Prepare costing for pricing purposes.Receive customer orders, verify accuracy and input into the computer system for scheduling.Coordinate customer orders with Sales staff and the master scheduler.... Show more

 • Promoted

Customer Service Representative

TWO MEN AND A TRUCK®Calgary, AB, CA
Full-time

Customer Service Representative.The customer service representative is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all.Acts as ... Show more

 • Promoted

Customer Service Representative

sait.caCalgary
Full-time

SAIT’s Office of the Registrar guides students through every stage of their academic journey, from admission to graduation while serving as stewards of student data and ensuring academic integrity ... Show more

 • Promoted

Customer Service Representative - Bilingual

CBRE Group, Inc.Calgary, Alberta, Canada
Full-time

Step into a rewarding career as a Bilingual Customer Service Representative at CBRE.You'll engage with clients in French and English, ensuring their inquiries are resolved promptly and effectively.... Show more