Business Development Representative

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Business Development Representative (Remote)

Upstream Works Software – Pay Range

Base pay: CA$60,000 – CA$70,000 per year. Bonus available.

Opportunity

We are an experienced organization focused on delivering empowering solutions for customers and employees alike. We help leading brands deliver exceptional customer and agent experiences. We seek a Business Development Representative to join our Toronto-based North American sales team.

Overall Summary

As a Business Development Representative, you will research, qualify, nurture, and hand over opportunities to the sales team, maintain accurate data in Microsoft Dynamics, drive awareness of product releases, webinars, trade shows, and support sales quoting and follow‑up.

Responsibilities

• Research, seek, qualify, nurture, and hand over relevant opportunities to the sales team.
• Actively grow Upstream Works' universe of relevant contacts, converting them into qualified opportunities.
• Maintain accurate data in Microsoft Dynamics.
• Drive attendance and awareness of product releases, webinars, trade shows.
• Ensure smooth transition at qualification–sales handoff points.
• Provide coverage for salespeople regarding quoting and follow‑up on quotes.
• Act as a sales support function when required.

Requirements

• 2+ years’ experience building relationships and qualifying opportunities for enterprise software, preferably in the contact center industry.
• Background in setting up a business development capability.
• Highly organized, able to multitask and prioritize time while maintaining attention to detail.
• Strong communication and interpersonal skills across a broad range of industries and a global market.
• Proficiency with Salesloft, Microsoft Dynamics, and sales and marketing automation tools.
• Strong background in contact center software, preferably enterprise omnichannel and integration.
• Experience in the contact center industry is a huge advantage.
• Hybrid position; candidates ideally located near Woodbridge, Ontario.

Compensation

Base salary CA$60,000–CA$70,000 + bonus. Existing vacancy.

EEO Statement

Upstream Works welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates in all stages of the selection process. Upstream Works is committed to a healthy and safe environment; all employees must be fully vaccinated and boosted. We collect vaccination status data solely to ensure a safe workplace and comply with privacy legislation. Accommodation is provided to candidates entitled under human rights legislation.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Sales and Business Development – Software Development

Location

Toronto, Ontario (Hybrid)